An emerging digital-first differentiator for telcos
The dDLM platform provides a new way for telcos to deliver an effective customer experience by putting the power of digital-first technology into the hands of the users.
A seamless journey that solves customer and operator's needs in
real-time
Today we are able to build a customer journey that starts on the customer’s device and can be completed either there or through the avenue of their choice.
The digital Device Lifecycle Management (dDLM) platform provides a light weight full stack IT approach that allows telcos to sprinkle the platform services into their existing architecture like Legos and accelerate value creation from existing IT solutions.
Delivering Sophisticated Remote Intelligence
MCE brings intelligence to the customer specifically in regards to device diagnostics, which makes it possible for the customer to activate an effective self-service resolution from the comfort of their home.
Engaging Omnichannel Connectivity
Complete channel connectivity helps customers who need repairs to go to the right store thanks to the ability to match the repair requirement with the store’s scope and parts availability, which the MCE platform enables in real-time.
Empowering Device History Tracking
We provide device history tracking through a dedicated business intelligence module which allows consumers to start a trade-in on the app, call the call center to clarify open questions without having to repeat the process, and then go to a store and submit the device as part of an upgrade process.
Level 1
A single function
A single functionality (e.g., diagnostics, wipe, flashing).
Level 2
A single business program touchpoint
A single touchpoint of a single business program, i.e., customer journey (e.g., trade-in).
Level 3
A single, multi-channel journey
A single & consistent customer journey across multiple channels (e.g., trade-in in-store & on-device) enhancing the digital experience.
Level 4
Multiple journeys across multiple touchpoints
Multiple consistent customer journeys across multiple channels (e.g., trade-In & Onboarding processes in-store and on-device) creating a unique digital experience.
Level 5
The Magic Cube
MCE powers a digital-first & omni-channel enabled CX. Benefits include a consistent user interface & history awareness (start-pause-resume with zero friction). All business programs are available across all touchpoints.
No one understands the industry better
From our 16+ years of experience we recognize that the best solutions start with a superior understanding of industry technology and consumer attitudes, experiences and needs.