Insights
MCE Topline Report:ย Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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Proactive Device Care: The Case for Annual Health Checks
Proactive Device Care: The Case for Annual Health Checks
With one-third of customers needing device support over a two-year period, telcos face a significant challenge. Each device care interaction represents a potential churn point, as customer satisfaction begins to decline ...