Customer-Focused Intelligence: Unlocking AI’s Power to Elevate Mobile Operator CLV
The AI scene is rapidly heating up within the telecommunications space, with operators looking for new avenues to drive more revenues, retain customers and reduce cost to serve. While operators have invested a lot in AI ...
MCE Topline Report:ย Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
What’s holding back the mobile device trade-in marketplace?
New research uncovers a $50-60 billion opportunity for consumers and operators....