MCEโs Blog
3 customer experience data points across service channels to know
Understanding customer preferences and pain points around device-related service unlocks key opportunities for operators to deliver a better experience, reduce operational strain and drive new opportunities for upsell. I...
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3 customer experience data points across service channels to know
3 customer experience data points across service channels to know
Understanding customer preferences and pain points around device-related service unlocks key opportunities for operators to deliver a better experience, reduce operational strain and drive new opportunities for upsell. I...
4 device-related customer service stats mobile operators must know
4 device-related customer service stats mobile operators must know
TL;DR For MNOs and MVNOs (mobile operators), customer support costs can quickly add up. The third biggest driver of those calls are about mobile device issues. If your team hasnโt taken a close look at how device issues ...
4 Lessons from Implementing Customer-Facing GenAI for an MNO
4 Lessons from Implementing Customer-Facing GenAI for an MNO
The urgency to implement GenAI is increasing. Already 50 percent of telcos indicated that they are actively adopting or assessing GenAI use cases, with customer experience a top priority for AI implementation. In 2024, T...
The Fantastic Four Telco Customers: How digitization of experience and AI affect Gen Z to the Golden Years
The Fantastic Four Telco Customers: How digitization of experience and AI affect Gen Z to the Golden Years
Telco customers range from value-seekers to tech enthusiasts to families โ serving them all requires a unified, device-related journey experience, enhanced by AI. When combined, AI and dDLM (Intelligent dDLM) establish t...
Unlocking Business Value with GenAI: Identifying and Proving the Right Use Case
[Panel video] Unlocking Business Value with GenAI: Identifying and Proving the Right Use Case
In an increasingly digital world, customers are demanding greater personalization in their service. To meet them on their terms, telecommunications carriers are working to transform how they deliver customer experience t...
Building Customer Experience with Bricks: The Tech Needed to Manage Multiple Mobile Device-Related Journeys
Building Customer Experience with Bricks: The Tech Needed to Manage Multiple Mobile Device-Related Journeys
Operators have invested in billing and network enhancements toward addressing customer lifetime levers (CLV) levers โ cost of service, customer retention and monetization of interactions. The last bastion, however, left ...
Innovating the trade-in value proposition for Vodafone UK
[Video] Innovating the trade-in value proposition for Vodafone UK
Leigh Wilkes, trade-in product manager, and Vodafone colleagues, as well as customers, walk through the digital-first, app-based mobile device trade-in experience engineered by MCE and winner of a gold 2023 UK Customer E...