Empowering every channel player across the connected device value chain
Enhance your offering with a comprehensive suite of device lifecycle solutions which deliver exceptional experience and value
Endless use cases
Pioneering the field, powering the future!
Because they’re channel agnostic, our device ecosystem services not only help mobile operators get more value out of the entire device lifecycle, they also enable virtually any partner in a device-related industry to transform their processes and customer experiences more effectively.
We help those delivering retail experiences to build and manage more rewarding device lifecycle CX, that strengthens loyalty and create new revenue opportunities.
Digital First App
Whether self-served on-the-go, or in-store, our on-device App takes disruption further, putting greater levels of control in the hands of your consumer – and all deployed in the shortest possible timeframes.
Our logistics partners use our device lifecycle ecosystem to increase grading accuracy and create faster and more accurate, consistent and scalable processes.
The App powerplay
Our mobile App puts customers in control, with a single, branded launchpad for all your device lifecycle services. It allows those selling and servicing mobile phones and connected devices, such as TV’s, wearables, and gaming consoles to deliver digital-first E2E device lifecycle services, with GTM in under 12 weeks.
From set-up, with market leading content transfer, to care, repair and return, to trade-in and upgrade - our true omnichannel functionality, places lifecycle service directly into the hands of your customers. With full retail channel handoff empowering your delivery of positive in-store brand experiences, our mobile app makes your frontline more efficient and easier to sell, not service.
Enabling Retail of the future
Move beyond price competition: Don’t get stuck on one-time transactional events – transition retail to an elevated experience that gets more love and loyally through lifecycle services that differentiate, delight, grow relationships, as well as revenues.
Differentiate on experience
Create retail service and care experiences that exceed expectations, and you’ll not only differentiate yourself from the market – you’ll also turn NPS into new revenue, by leveraging customer’s loyalty to cross-sell them other product lines.
Integrate journeys fast
Our software solutions integrated with your systems; let you transform key device service journeys into connected journeys. From activation, including content transfer, to offers and VAS upsell, to care and repair - the goal is the same… to help you, help your customers.
Journeys don’t have to stop at the store. In-store, at home or on the go. We boost your retail productivity by allowing customers to self-serve both for sales and service transactions.
Intelligent Logistics Automation
You work at a tremendous scale and speed. You need to identify and process devices quickly and cost effectively. Manual processes get in your way and training takes time away from the processing line.
Our software solutions accelerate processes and increase accuracy dramatically, ensuring you don’t just meet your targets but exceed them. We allow you to drive volume growth across existing accounts by expanding your service offerings with capabilities that increase UPH efficiency, and help you make better informed ROI-based decisions. Our intelligent automation delivers process integrity at scale and guides line operators with next-best-decision workflows that eliminate ad-hoc decision making.
We help overcome your dependence on a number of manual processes. Give devices a second life – in record time through intelligent automation, and capitalize on upstream synergies by avoiding rework through dedicated fast-lanes
Asset Recognition for device history awareness (including rework avoidance) and fraud checks
The most comprehensive device diagnostics for advanced triage, repair and grading automation
AI-led external condition assessment removes that last stronghold of subjectivity
Certified data wipe eliminates exposure to legal liability
Reduce the cost, complexity and inefficiency of operator-driven traditional manual device provisioning methods through staging process automation
Asset Recognition for device processing history and to comply with stakeholder reporting
One-click activation to expedite device set-up ahead of staging at volume
Flash for provisioning your devices for a second life
No one understands the industry better
From our 16+ years of experience we recognize that the best solutions start with a superior understanding of industry technology and consumer attitudes, experiences and needs.