Insights
MCE Topline Report:ย Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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MCE joins AWS ISV Accelerate Partner Program
MCE joins AWS ISV Accelerate Partner Program
MCEโs acceptance into the AWS Independent Software Vendor (ISV) Accelerate program expands access for mobile operators to its cutting-edge digital Device Lifecycle Management (dDLM) and AI-powered device journey solution...
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Taking Back Control of the Device Lifecycle:
Why Deviceย Intelligence isย Critical for Mobile Operators to Transform Customer Experience and Business
Taking Back Control of the Device Lifecycle: Why Device Intelligence is Critical for Mobile Operators to Transform Customer Experience and Businessย
TL;DR: โThe secret to business is to know something nobody else knows.โ Aristotle Onassis, global shipping magnate and better known as the late Jackie Kennedyโs second husband, once uttered these famous words. Having the...
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MCE Systems appoints Ido Ben-Harosh as CTO to accelerate its AI-led device lifecycle vision for mobile operators
MCE Systems appoints Ido Ben-Harosh as CTO to accelerate its AI-led device lifecycle vision for mobile operators
Ben-Harosh, a 17-year veteran of MCE who architected the companyโs pioneering dDLM platform, now leads its evolution with innovations in Applied AI to enhance customer personalization and optimize mobile operator operati...
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MCE and TELUS Enhance
Mobile Klinik Trade-in Experienceย
MCE and TELUS Enhance Mobile Klinik Trade-in Experienceย
The new Mobile Klinik trade-in experience uses MCEโs end-to-end trade-in solution to bridge on-device diagnostics with a seamless in-store fulfillment and backend integration to offer a connected, digital-first trade-in ...
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Unlocking engagement:
How Telcos can elevate customer care
experiences with gamification
Unlocking engagement: How Telcos can elevate customer care experiences with gamification
Companies like Netflix and Amazon have set high standards for engagement and personalization by using behavior, data, and technology to tailor services to usersโ interests. Consumers, in comparison, expect companies to u...
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MCE’s digital Device Lifecycle Management platform is now available on AWS Marketplace
MCEโs digital Device Lifecycle Management platform is now available on AWS Marketplace
The listing makes it easier than ever for mobile operators to access MCEโs platform and digitize their customersโ device journeys. Dallas; April 13, 2024โ MCE Systemsโ award-winning digital-first Device Lifecycle Managem...
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MCE Systems uses AI to Fix
“Broken” Device Care By Working with AWS
MCE Uses AI to Fix โBrokenโ Device Care By Working with AWS
Digital-first device lifecycle management specialist MCE Systems works with AWS to revolutionise device care with its new AI-powered solution, which gives telco customers the power to identify and solve problems on their...
GenAI is Your Newest Employee:
Here’s How To Make It A Star
Insights from Robert Hackl for Forbes
Robert Hackl for Forbes โ GenAI Is Your Newest Employee: Hereโs How To Make It A Star
In a recent Forbes article, our CMO and global president, Robert Hackl, delves into the transformative impact of Generative AI (GenAI) on business operations. The article, titled โGenAI Is Your Newest Employee: Hereโs Ho...
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Mobile Klinik and MCE Systems introduce the
redesigned Mobile Klinik Device Checkup App
MCE Systems and Mobile Klinik introduce the redesigned Mobile Klinik Device Checkup appย ย ย ย
The updated Device Checkup app gives Canadian smartphone customers even better options for trade-in, repair, and personalized promotions MCE Systems Ltd., the pioneer of digital-first device lifecycle management (dDLM), ...
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MCE Systems achieves its seventh consecutive gold award at UK CXA ’23
MCE achieves its seventh consecutive gold award at UK CXA 23
MCE Systems Ltd, the digital device lifecycle management specialist, has expanded its collection of gold technology application awards with two more accolades at the prestigious UK Customer Experience Awards 2023 ceremon...
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MCE Systems wins the Gold StevieยฎAward
in the Best Mobile Operations Management Solution Category
MCE SYSTEMS WINS GOLD STEVIEยฎAWARD IN 2023 INTERNATIONAL BUSINESS AWARDSยฎ
MCEโs dDLM platform is recognized as the best Mobile Operations Management Solution. [DALLAS, TX] โ August 17, 2023 โ MCE Systems, a global technology leader, was named the winner of a Gold Stevieยฎ Award in the Best Mobi...
MCE Systems โ an Amazon Web Service Qualified Software Partner โ Joins the AWS Partner Network
MCE completes the AWS Foundational Technical Review to meet AWSโ high standards for reliability, security, and operational excellence. [DALLAS] โ MCE Systems, a leading provider of digital-first Device Lifecycle Manageme...