Insights

28/6/2023 • Reports • Reports

MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle

In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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11/7/2022 • Products • Blog Post

Bring AI-Powered Cosmetic Screen Grading to end users at home

With only the device’s camera and a mirror, users receive an AI-based assessment that is over 99 percent accurate to determine the real value of their device. The self-grading process for the customer is as follows...

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