Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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Reduce the number of Customer mobile device returns by up to 30%
Did you know that by using MCE, you can reduce the number of mobile returns by up to 30%? Our omnichannel diagnostics solution empowers front line staff to resolve the majority of perceived hardware and software faults i...