Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
Ensure that your customer receives all the support they need
Activation experiences can shape a customer’s perception of their Operator. Find out how these experiences can become NPS and Up/X-sell enablers by visiting our device life cycle management pages by clicking here. Or boo...