Ex-O2 CEO Mark Evans Joins MCE’s Advisory Board to Support Growth and Strengthen Strategic Positioning
Ex-O2 CEO Mark Evans Joins MCE’s Advisory Board to Support Growth and Strengthen Strategic Positioning
MCE welcomes the former executive of several large, established mobile operators as part of its effort to strengthen strategic partnerships and its platform offering MCE Systems Ltd., the pioneer of digital-first mobile ...
3 customer experience data points across service channels to know
3 customer experience data points across service channels to know
Understanding customer preferences and pain points around device-related service unlocks key opportunities for operators to deliver a better experience, reduce operational strain and drive new opportunities for upsell. I...
MCE Systems and AT&T Land Gold Prize in 2025 U.S. Customer Experience Awards for “Best Digital CX”
MCE Systems and AT&T Land Gold Prize in 2025 U.S. Customer Experience Awards for “Best Digital CX”
Both organizations have been recognized for transforming AT&T customers’ mobile device troubleshooting experience and driving better operational outcomes MCE Systems, the leader in digital-first Device Lifecycle Mana...
How do on-device diagnostics help MVNOs open insurance enrollment?
How do on-device diagnostics help MVNOs open insurance enrollment?
TL;DR For MVNOs, device insurance can be more than just a value-added service to customers, but a real growth lever for operators. The mobile device insurance market in North America is on track to nearly triple by 2032,...
4 device-related customer service stats mobile operators must know
4 device-related customer service stats mobile operators must know
TL;DR For MNOs and MVNOs (mobile operators), customer support costs can quickly add up. The third biggest driver of those calls are about mobile device issues. If your team hasn’t taken a close look at how device issues ...
Why device diagnostics is essential to mobile operators gaining a competitive edge
Why device diagnostics is essential to mobile operators gaining a competitive edge
TL;DR For years, mobile network operators (MNOs and MVNOs alike) have poured resources into building out or securing network coverage and stronger billing systems – all with one goal: to win and retain customers. And whi...
4 Lessons from Implementing Customer-Facing GenAI for an MNO
4 Lessons from Implementing Customer-Facing GenAI for an MNO
The urgency to implement GenAI is increasing. Already 50 percent of telcos indicated that they are actively adopting or assessing GenAI use cases, with customer experience a top priority for AI implementation. In 2024, T...
The Fantastic Four Telco Customers: How digitization of experience and AI affect Gen Z to the Golden Years
The Fantastic Four Telco Customers: How digitization of experience and AI affect Gen Z to the Golden Years
Telco customers range from value-seekers to tech enthusiasts to families — serving them all requires a unified, device-related journey experience, enhanced by AI. When combined, AI and dDLM (Intelligent dDLM) establish t...
Transforming Device Troubleshooting to Better Monetize, Reduce Cost of Service and Retain Customers
Transforming Device Troubleshooting to Better Monetize, Reduce Cost of Service and Retain Customers
Device care or troubleshooting is broken, when viewed from the eyes of the customer. When a device issue occurs, NPS already drops by 19 points and a further 36 if it remains unresolved. This impedes the ability to retai...
Building customer trust towards more mobile device trade-ins
Building customer trust to drive more mobile device trade-ins
Customers are interested in trading their devices in, but are hesitant for a number of reasons — from lack of awareness about the programs to uncertainty about the value they will receive for their device. Telco solution...
Customer-Focused Intelligence: Unlocking AI’s Power to Elevate Mobile Operator CLV
The AI scene is rapidly heating up within the telecommunications space, with operators looking for new avenues to drive more revenues, retain customers and reduce cost to serve. While operators have invested a lot in AI ...
The Triad of Data Points in AI-Driven, Device-Related Customer Experiences
The Triad of Data Points in AI-Driven, Device-Related Customer Experiences
Nearly 80 percent of consumers are looking for personalization in their service, requiring digitization of service processes and intelligence. For organizations aiming to deliver personalized experiences, Applied AI offe...