Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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Taking Back Control of the Device Lifecycle:
Why Device Intelligence is Critical for Mobile Operators to Transform Customer Experience and Business
Taking Back Control of the Device Lifecycle: Why Device Intelligence is Critical for Mobile Operators to Transform Customer Experience and Business
“The secret to business is to know something nobody else knows.” Aristotle Onassis, global shipping magnate and better known as the late Jackie Kennedy’s second husband, once uttered these famous words. Having the foresi...
MCE Systems appoints Ido Ben-Harosh as CTO to accelerate its AI-led device lifecycle vision for mobile operators
MCE Systems appoints Ido Ben-Harosh as CTO to accelerate its AI-led device lifecycle vision for mobile operators
Ben-Harosh, a 17-year veteran of MCE who architected the company’s pioneering dDLM platform, now leads its evolution with innovations in Applied AI to enhance customer personalization and optimize mobile operator operati...
MCE and TELUS Enhance
Mobile Klinik Trade-in Experience
MCE and TELUS Enhance Mobile Klinik Trade-in Experience
The new Mobile Klinik trade-in experience uses MCE’s end-to-end trade-in solution to bridge on-device diagnostics with a seamless in-store fulfillment and backend integration to offer a connected, digital-first trade-in ...
Unlocking engagement:
How Telcos can elevate customer care
experiences with gamification
Unlocking engagement: How Telcos can elevate customer care experiences with gamification
Companies like Netflix and Amazon have set high standards for engagement and personalization by using behavior, data, and technology to tailor services to users’ interests. Consumers, in comparison, expect companies to u...
MCE’s digital Device Lifecycle Management platform is now available on AWS Marketplace
MCE’s digital Device Lifecycle Management platform is now available on AWS Marketplace
The listing makes it easier than ever for mobile operators to access MCE’s platform and digitize their customers’ device journeys. Dallas; April 13, 2024– MCE Systems’ award-winning digital-first Device Lifecycle Managem...
MCE Systems uses AI to Fix
“Broken” Device Care By Working with AWS
MCE Uses AI to Fix “Broken” Device Care By Working with AWS
Digital-first device lifecycle management specialist MCE Systems works with AWS to revolutionise device care with its new AI-powered solution, which gives telco customers the power to identify and solve problems on their...
GenAI is Your Newest Employee:
Here’s How To Make It A Star
Insights from Robert Hackl for Forbes
Robert Hackl for Forbes – GenAI Is Your Newest Employee: Here’s How To Make It A Star
In a recent Forbes article, our CMO and global president, Robert Hackl, delves into the transformative impact of Generative AI (GenAI) on business operations. The article, titled “GenAI Is Your Newest Employee: Here’s Ho...
Mobile Klinik and MCE Systems introduce the
redesigned Mobile Klinik Device Checkup App
MCE Systems and Mobile Klinik introduce the redesigned Mobile Klinik Device Checkup app
The updated Device Checkup app gives Canadian smartphone customers even better options for trade-in, repair, and personalized promotions MCE Systems Ltd., the pioneer of digital-first device lifecycle management (dDLM), ...
MCE Systems achieves its seventh consecutive gold award at UK CXA ’23
MCE achieves its seventh consecutive gold award at UK CXA 23
MCE Systems Ltd, the digital device lifecycle management specialist, has expanded its collection of gold technology application awards with two more accolades at the prestigious UK Customer Experience Awards 2023 ceremon...
MCE Systems wins the Gold Stevie®Award
in the Best Mobile Operations Management Solution Category
MCE SYSTEMS WINS GOLD STEVIE®AWARD IN 2023 INTERNATIONAL BUSINESS AWARDS®
MCE’s dDLM platform is recognized as the best Mobile Operations Management Solution. [DALLAS, TX] – August 17, 2023 – MCE Systems, a global technology leader, was named the winner of a Gold Stevie® Award in the Best Mobi...
MCE Systems – an Amazon Web Service Qualified Software Partner – Joins the AWS Partner Network
MCE completes the AWS Foundational Technical Review to meet AWS’ high standards for reliability, security, and operational excellence. [DALLAS] – MCE Systems, a leading provider of digital-first Device Lifecycle Manageme...
MCE Appoints Erez Manor as Head of R&D
www.mce.systems
MCE Systems appoints Erez Manor as Head of Research & Development to fuel the company’s next era of innovation
MCE Systems Ltd, the pioneer of digital Device Lifecycle Management, has appointed Dr. Erez Manor, Ph.D., as the new Head of Research and Development (R&D). This strategic decision comes as a result of Mr. Manor’s co...