Insights

28/6/2023 • Reports • Reports

MCE Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle

In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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4/12/2024 • Uncategorized • Blog

Converting Smartphone Intelligence into Mobile Operator Economic Impact

The telecommunications industry is in a tough economic environment, grappling with challenges to increase revenue. Over the last two years, mobile operators in the U.S., UK and Canada are fighting to improve bottom line ...
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19/11/2024 • Partnerships • Blog Post

MCE joins AWS ISV Accelerate Partner Program

MCE’s acceptance into the AWS Independent Software Vendor (ISV) Accelerate program expands access for mobile operators to its cutting-edge digital Device Lifecycle Management (dDLM) and AI-powered device journey solution...
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18/11/2024 • Uncategorized • Blog Post

Taking Back Control of the Device Lifecycle: Why Device Intelligence is Critical for Mobile Operators to Transform Customer Experience and Business 

“The secret to business is to know something nobody else knows.” Aristotle Onassis, global shipping magnate and better known as the late Jackie Kennedy’s second husband, once uttered these famous words. Having the foresi...
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30/10/2024 • Appointments • News

MCE Systems appoints Ido Ben-Harosh as CTO to accelerate its AI-led device lifecycle vision for mobile operators

Ben-Harosh, a 17-year veteran of MCE who architected the company’s pioneering dDLM platform, now leads its evolution with innovations in Applied AI to enhance customer personalization and optimize mobile operator operati...
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30/7/2024 • Uncategorized • News

MCE and TELUS Enhance Mobile Klinik Trade-in Experience 

The new Mobile Klinik trade-in experience uses MCE’s end-to-end trade-in solution to bridge on-device diagnostics with a seamless in-store fulfillment and backend integration to offer a connected, digital-first trade-in ...
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6/6/2024 • Uncategorized • Blog Post

Unlocking engagement: How Telcos can elevate customer care experiences with gamification

Companies like Netflix and Amazon have set high standards for engagement and personalization by using behavior, data, and technology to tailor services to users’ interests. Consumers, in comparison, expect companies to u...
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5/5/2024 • Customers • News

MCE’s digital Device Lifecycle Management platform is now available on AWS Marketplace

The listing makes it easier than ever for mobile operators to access MCE’s platform and digitize their customers’ device journeys. Dallas; April 13, 2024– MCE Systems’ award-winning digital-first Device Lifecycle Managem...
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19/3/2024 • Uncategorized • Blog Post

MCE Uses AI to Fix “Broken” Device Care By Working with AWS

Digital-first device lifecycle management specialist MCE Systems works with AWS to revolutionise device care with its new AI-powered solution, which gives telco customers the power to identify and solve problems on their...
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9/11/2023 • Uncategorized • Blog Post

Robert Hackl for Forbes – GenAI Is Your Newest Employee: Here’s How To Make It A Star

In a recent Forbes article, our CMO and global president, Robert Hackl, delves into the transformative impact of Generative AI (GenAI) on business operations. The article, titled “GenAI Is Your Newest Employee: Here’s Ho...
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1/11/2023 • Uncategorized • News

MCE Systems and Mobile Klinik introduce the redesigned Mobile Klinik Device Checkup app    

The updated Device Checkup app gives Canadian smartphone customers even better options for trade-in, repair, and personalized promotions MCE Systems Ltd., the pioneer of digital-first device lifecycle management (dDLM), ...
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19/10/2023 • Awards • News

MCE achieves its seventh consecutive gold award at UK CXA 23

MCE Systems Ltd, the digital device lifecycle management specialist, has expanded its collection of gold technology application awards with two more accolades at the prestigious UK Customer Experience Awards 2023 ceremon...
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17/8/2023 • Awards • News

MCE SYSTEMS WINS GOLD STEVIE®AWARD IN 2023 INTERNATIONAL BUSINESS AWARDS®

MCE’s dDLM platform is recognized as the best Mobile Operations Management Solution. [DALLAS, TX] – August 17, 2023 – MCE Systems, a global technology leader, was named the winner of a Gold Stevie® Award in the Best Mobi...
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