14/4/2025 • Blog

The Importance of Fluid Transition Between Digital and Retail Channels

Today’s telco consumers expect seamless, omnichannel experiences. Seventy-three percent of customers rely on multiple touchpoints when shopping, seamlessly switching between digital and in-person interactions, and 59 per...
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9/4/2025 • Blog

[Video] What Does the Retail Customer Experience of the Future Entail?

Retail isn’t going away so quickly, but how it will serve customers and manage labor staff will shift. In this video, Denise Daghstani discusses the challenges mobile operators face in delivering better customer ex...
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8/4/2025 • AI

Leveraging GenAI to Deflect Device Troubleshooting Inquiries in Retail and Support

Customer support has become a significant cost center for mobile operators. For three consecutive years, mobile operators experienced more than a 4 percent year-over-year increase in operational expenditures, much of it ...
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28/3/2025 • AI

[Panel video] Unlocking Business Value with GenAI: Identifying and Proving the Right Use Case

In an increasingly digital world, customers are demanding greater personalization in their service. To meet them on their terms, telecommunications carriers are working to transform how they deliver customer experience t...
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24/3/2025 • Blog

GTC 2025 Reflection: Is AI Underhyped? How to Meet AI’s Expectations

At GTC 2025, Nvidia’s telecom chief told Fierce Network that AI is underhyped. CEO Jensen Huang expressed that this year was the Super Bowl of AI, where everyone is a winner. In other words, AI is huge, but “you ain’t se...
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20/3/2025 • Blog

Building Customer Experience with Bricks: The Tech Needed to Manage Multiple Mobile Device-Related Journeys

Operators have invested in billing and network enhancements toward addressing customer lifetime levers (CLV) levers – cost of service, customer retention and monetization of interactions. The last bastion, however, left ...
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18/3/2025 • Blog

Fueling Your Telco’s GenAI for Customer Experience: The Importance of Accessing the RIGHT Data

Artificial Intelligence (AI) and, more specifically Generative AI (GenAI), are transforming the telecom industry for the better. Nearly 100 percent of telecommunications organizations are actively exploring or implementi...
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14/3/2025 • AI

How AI Helps Telcos Become Customer-Centric and Drive Better Business Outcomes

Mobile operators are increasingly focused on improving customer lifetime value (CLV) by boosting operational efficiency, enhancing customer experience, and identifying new monetization opportunities. With operating expen...
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11/3/2025 • Blog Post

The Symbiotic Relationship Between Digital Maturity and Applied AI for Mobile Operators

The telecom industry is rapidly integrating AI, with 97% of operators adopting or assessing AI and 49% already implementing it in their operations to automate customer support, streamline operations and improve how they ...
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10/3/2025 • News JA

Ubiquitous and Exciting, But Ready to Deliver? MWC AI for Telco Takeaways and the Rest of 2025

“Who here hasn’t seen AI at this exhibition yet? Raise your hands,” asked a telco product and technology executive during a speaker session at MWC 2025. The question wasn’t just rhetorical—it captured the ess...
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4/3/2025 • News JA

MCE and TELUS expand partnership with new generative AI venture following pilot success

With MCE’s generative AI pilot delivering on key TELUS and Mobile Klinik (MK) business objectives, TELUS will deploy it across their mobile app customer journeys MCE Systems announces the expansion of its partnership wit...
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3/3/2025 • Blog Post

eSIMs Are Gaining Ground – What This Means for Customer Acquisition and Retention

eSIMs have gone from an emerging technology to a mainstream solution in mobile connectivity. In the U.S., all new iPhones have been eSIM-only for at least two years, and Canada’s latest iPhone 16 has followed suit. Other...
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