The Symbiotic Relationship Between Digital Maturity and Applied AI for Mobile Operators
The Symbiotic Relationship Between Digital Maturity and Applied AI for Mobile Operators
The telecom industry is rapidly integrating AI, with 97% of operators adopting or assessing AI and 49% already implementing it in their operations to automate customer support, streamline operations and improve how they ...
MCE fuels AI chatbot performance with real-time device data and intelligence
MCE unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE platform adds a second dimension of search that boosts the performance of AI-powered chatbots.
MCE Systems Announces a Next-Gen Update to Its Content Transfer App
“Our workflows optimize CX, guide upsell opportunities, and help Operators to own the customer relationship to drive repeat engagement and reduce churn,” explained Liran Weiss, CCO and Co-founder of MCE Systems. “We understand the importance of speed to impact, which is why our Content Transfer is built with telco-grade security, privacy, and friction-free IT, for fast and effortless implementation.”
Content Transfer: Part of the device onboarding journeys that drive incremental margin and increase transactional NPS
MCE’s solution delivers an E2E Activation and Upgrade journey that: ✅ Deliver targeted cross and upsell teasers✅Provides “Next-best action” Process Compliance✅Enables efficient determination of BYOD eligibility For more ...
MCE discusses American trade-in opportunities on Fox News
MCE’s Dr.Robert Hacklled a segment onFox News earlier this week about how many Americans are missing out on the opportunity to cash in their old cell phones to reduce the cost of a new device upgrade. Visithttps://...
Wherever your consumer is, provide the hands-on device activation support they need
Our Activation journeys help improve the upgrade experience, regardless of channel – with a full start, stop, resume capability – delivered by our common data layer. For more information on our Activation sol...
Insure that you stay in control of the customer experience
Banking, shopping, work, and communications. We’ve now condensed all of the touchpoints of our lives into our pocket-sized mobile devices, which we use every day to keep up with life’s routines. Each year, mi...
Dramatically increase device per hour throughput with Activation Bypass from MCE Systems
JULY 27, 2021 – TEL-AVIV – mce Systems Ltd. (“mce” or the “Company”) the global leader in Mobile Device Lifecycle and automation technology has announced Activation Bypass. The core enhancement to its Mobile Device Wareh...
MCE’s AI-based Tech Lets Users Self-grade Their Smartphone’s Value for Trade-ins
MCE’s newest feature, available for both Android and iOS and to Vodafone UK customers, aims to reduce revenue losses and boost value to the $52 billion mobile-device secondary market June 21, 2021 08:45 AM Eastern ...
Low vs. High Digital Transformation Readiness in the mobile operator world
If you understand DTR https://bit.ly/DTR-Par1 and its individual scenarios through customer Touchpoints https://bit.ly/DTR-Prt2, then the next level is to understand the impact of high and low DTR on the operator’s busin...
Understanding Digital Transformation Readiness (DTR) in the world of mobile operators
To make it simple, there is a massive gap between what mobile users need from their mobile experience and what operators can actually provide. Mobile users are more sophisticated today than ever, they require a certain l...
Retail Service – From Home
COVID-19 forced retail outlets to close their doors, leaving highly trained staff unemployed during a time where customers consider their mobile devices and service most crucial. mce’s remote care solution originally des...