18/3/2025 • Blog

Fueling Your Telcoโ€™s GenAI for Customer Experience:ย The Importance of Accessing the RIGHT Data

Artificial Intelligence (AI) and, more specifically Generative AI (GenAI), are transforming the telecom industry for the better. Nearly 100 percent of telecommunications organizations are actively exploring or implementi...
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11/3/2025 • Blog Post

The Symbiotic Relationship Between Digital Maturity and Applied AI for Mobile Operators

The telecom industry is rapidly integrating AI, with 97% of operators adopting or assessing AI and 49% already implementing it in their operations to automate customer support, streamline operations and improve how they ...
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10/3/2025 • News JA

Ubiquitous and Exciting, But Ready to Deliver? MWC AI for Telco Takeaways and the Rest of 2025

“Who here hasnโ€™t seen AI at this exhibition yet? Raise your hands,” asked a telco product and technology executive during a speaker session at MWC 2025. The question wasnโ€™t just rhetoricalโ€”it captured the ess...
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3/3/2025 • Blog Post

eSIMs Are Gaining Ground โ€“ What This Means for Customer Acquisition and Retention

eSIMs have gone from an emerging technology to a mainstream solution in mobile connectivity. In the U.S., all new iPhones have been eSIM-only for at least two years, and Canadaโ€™s latest iPhone 16 has followed suit. Other...
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28/2/2025 • Blog Post

Gamifying the User Experience to Drive More Promo Conversions on Mobile App

Gamification has already proven its ability to boost engagement and satisfaction in customer care, helping mobile operators encourage self-service adoption and reduce support costs. But what happens when this same approa...
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21/2/2025 • News JA

What should mobile operators expect from MWC 2025?

The telecom industry is undergoing a shift โ€“ from product-focused strategies to customer-focused models that prioritize personalization that meets the interactions across every touchpoint. Customers expect faster resolut...
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13/2/2025 • News JA

[Video] Why Digitization is Essential to a Sell-First, GenAI-Driven Retail Strategy

Mobile operators are seeing increasing customer visit volumes in retail against the backdrop of rising OpEx and a shrinking ratio of employees to 1,000 customers. As they shift to a more sell-first, service less strategy...
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12/2/2025 • Blog

What mobile operators should look for when choosing their technology partner for mobile device lifecycle management

The telecommunications industry is expected to spend $57 billion on IT in 2025, of which an estimated 30 percent of the budget will be on software. Introducing new SaaS platforms or any digital technologies into the IT s...
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28/1/2025 • Blog

Proactive Device Care: The Case for Annual Health Checks

With one-third of customers needing device support over a two-year period, telcos face a significant challenge. Each device care interaction represents a potential churn point, as customer satisfaction begins to decline ...
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23/1/2025 • Blog

Knowledge is Power: Converting Mobile Device Intelligence into a Unique Acquisition Opportunity

The customer base in North America for telecommunications carriers has a dual reality. While the penetration rate in the U.S. has reached over 120 percent, the Canadian market still shows room for growth. To drive revenu...
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9/1/2025 • Blog Post

Telco Trends: Three Ways Mobile Operators Should Engage Customers in 2025

Customer expectations are shifting, and mobile operators must adapt to meet the demand for faster, more seamless and proactive interactions. From self-service and automation to personalized recommendations and in-store s...
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7/1/2025 • Blog Post

Making Frontline Representatives More Efficient: Less Time on Service, More Time Selling

With steadily declining or stagnant profits over the past 30 years and increasing annual operating expenditures (opex), telecommunications carriers (โ€œtelcosโ€) are faced with a financial tug of war between optimizing for ...
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