8/4/2025 • AI

Leveraging GenAI to Deflect Device Troubleshooting Inquiries in Retail and Support

Customer support has become a significant cost center for mobile operators. For three consecutive years, mobile operators experienced more than a 4 percent year-over-year increase in operational expenditures, much of it ...
Read more
28/3/2025 • AI

[Panel video] Unlocking Business Value with GenAI: Identifying and Proving the Right Use Case

In an increasingly digital world, customers are demanding greater personalization in their service. To meet them on their terms, telecommunications carriers are working to transform how they deliver customer experience t...
Read more
20/3/2025 • Blog

Building Customer Experience with Bricks: The Tech Needed to Manage Multiple Mobile Device-Related Journeys

Operators have invested in billing and network enhancements toward addressing customer lifetime levers (CLV) levers – cost of service, customer retention and monetization of interactions. The last bastion, however, left ...
Read more
18/3/2025 • Blog

Fueling Your Telco’s GenAI for Customer Experience: The Importance of Accessing the RIGHT Data

Artificial Intelligence (AI) and, more specifically Generative AI (GenAI), are transforming the telecom industry for the better. Nearly 100 percent of telecommunications organizations are actively exploring or implementi...
Read more
14/3/2025 • AI

How AI Helps Telcos Become Customer-Centric and Drive Better Business Outcomes

Mobile operators are increasingly focused on improving customer lifetime value (CLV) by boosting operational efficiency, enhancing customer experience, and identifying new monetization opportunities. With operating expen...
Read more
11/3/2025 • Blog Post

The Symbiotic Relationship Between Digital Maturity and Applied AI for Mobile Operators

The telecom industry is rapidly integrating AI, with 97% of operators adopting or assessing AI and 49% already implementing it in their operations to automate customer support, streamline operations and improve how they ...
Read more
10/3/2025 • News JA

Ubiquitous and Exciting, But Ready to Deliver? MWC AI for Telco Takeaways and the Rest of 2025

“Who here hasn’t seen AI at this exhibition yet? Raise your hands,” asked a telco product and technology executive during a speaker session at MWC 2025. The question wasn’t just rhetorical—it captured the ess...
Read more
3/3/2025 • Blog Post

eSIMs Are Gaining Ground – What This Means for Customer Acquisition and Retention

eSIMs have gone from an emerging technology to a mainstream solution in mobile connectivity. In the U.S., all new iPhones have been eSIM-only for at least two years, and Canada’s latest iPhone 16 has followed suit. Other...
Read more
28/2/2025 • Blog Post

Gamifying the User Experience to Drive More Promo Conversions on Mobile App

Gamification has already proven its ability to boost engagement and satisfaction in customer care, helping mobile operators encourage self-service adoption and reduce support costs. But what happens when this same approa...
Read more
21/2/2025 • News JA

What should mobile operators expect from MWC 2025?

The telecom industry is undergoing a shift – from product-focused strategies to customer-focused models that prioritize personalization that meets the interactions across every touchpoint. Customers expect faster resolut...
Read more
13/2/2025 • News JA

[Video] Why Digitization is Essential to a Sell-First, GenAI-Driven Retail Strategy

Mobile operators are seeing increasing customer visit volumes in retail against the backdrop of rising OpEx and a shrinking ratio of employees to 1,000 customers. As they shift to a more sell-first, service less strategy...
Read more
12/2/2025 • Blog

What mobile operators should look for when choosing their technology partner for mobile device lifecycle management

The telecommunications industry is expected to spend $57 billion on IT in 2025, of which an estimated 30 percent of the budget will be on software. Introducing new SaaS platforms or any digital technologies into the IT s...
Read more