Insights
Low vs. High Digital Transformation Readiness in the mobile operator world
If you understand DTR https://bit.ly/DTR-Par1 and its individual scenarios through customer Touchpoints https://bit.ly/DTR-Prt2, then the next level is to understand the impact of high and low DTR on the operator’s busin...
Understanding Digital Transformation Readiness (DTR) in the world of mobile operators
To make it simple, there is a massive gap between what mobile users need from their mobile experience and what operators can actually provide. Mobile users are more sophisticated today than ever, they require a certain l...
Retail Service – From Home
COVID-19 forced retail outlets to close their doors, leaving highly trained staff unemployed during a time where customers consider their mobile devices and service most crucial. mce’s remote care solution originally des...
App and Call Center solution during Coronavirus combat
“Organizations and Companies today, more than ever want to keep their employees and customers safe and sound. Corporations and their customers will avoid any activity or transaction that can prove to put themselves in ha...
mce receives ISO/IEC 27017 cloud security certification
As part of MCE’s commitment to privacy and security, the company just finished its audit for the ISO 27017:2015 (1) cloud security standard and has received the formal accreditation from “The Standards Instit...
MCE is now Privacy Shield framework certified
As part of mce’s commitment to the protection of our customers’ data and their customers’ data, MCE became certified for the Privacy Shield framework (1). MCE is now certified for both the EU-U.S. and S...
MCE now available in 20 languages
MCE expands its global outreach and is now available in 20 languages. Our customers may be speaking different languages, but they all understand that omnichannel device life-cycle means mce, universally. Proud to support...
MCE releases Logistics Wipe machine
MCE introduces a revolution in mobile device wipe automation. Improving the already industry fastest multi-device wiping solution. The new wipe machine is optimized to deliver the fastest and most secure wipe an mce solu...
MCE Analytics, upgraded
MCE chooses Splunk (https://www.splunk.com/) to power its BI and data solutions. New reporting system and dashboards are now available for all MCE solutions. mce is happy to announce it has finished the migration of data...
Safest, fastest and most comprehensive wipe. Guaranteed.
mce’s brand new wipe module has just been certified by ADISA (https://adisa.global/), an industry standard accreditation. The new wipe engine is already included in mce Retail and mce Logistics solutions and featur...
MCE introduces Broken Screen Access
MCE now offers the ability to communicate with mobile devices and tablets that have partially or completely broken screen. Simply connect any Android device to mce’s solutions and with one click, perform all the ne...
MCE introduces the MCE Launchpad, a true user experience revolution
MCE continues to innovate and introduces a complete UX makeover to the mce Retail and omnichannel solutions. mce’s product team has been collecting usage data over the last few years, including usage trends, succes...