Insights
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MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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Bring AI-Powered Cosmetic Screen Grading to end users at home
With only the device’s camera and a mirror, users receive an AI-based assessment that is over 99 percent accurate to determine the real value of their device. The self-grading process for the customer is as follows...