Insights
MCE fuels AI chatbot performance with real-time device data and intelligence
MCE unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE platform adds a second dimension of search that boosts the performance of AI-powered chatbots.
MCE Attends MWC Barcelona 2023
At Mobile World Congress 2023, the Executive team had the opportunity to see first-hand how technology is advancing rapidly and explore new business opportunities. They met with clients and prospects to discuss their vis...
MCE welcomes our new mobilizer Lera Segal Bimbat
We are excited to welcome our new Product Manager, Lera, to the MCE Systems Tel Aviv team! With over 13 years of experience in technology and a passion for making UX simple and obvious, we know she will be an incredible ...
MCE welcomes new IT Director Tamir Bowen
We are delighted to welcome Tamir Bowen as our new IT Director! Tamir brings a wealth of experience in managing information technology and computer systems. Amongst his responsibilities, he will oversee the organization’...
GSMA Services Showcase Live: #6 Data for Device Life Cycle Management webinar 9th November 2022
Want to leverage the pre-used #device market? Join us as our speakers discuss topics including maximizing ‘per device revenue’, protecting against tech disruption and finding solutions for the challenges around sustainab...
Empower your customers with self grading that is over 99% accurate
The worldwide consumers’ secondary market for used smartphones is growing, and expected to reach a global value of $65 billion by 2024. Self-served AI-enabled device grading from MCE provides customers with the ability t...
Device Diagnostics allows operators to use data analytics to help them enhance service quality, customer satisfaction, and profitability
Our BI dashboards and data analytic models provide meaningful insight into customer trends and behaviors – allowing interactions to be optimized and monetization opportunities identified via using service transaction dat...
Making Smartphone Lifecycles as Smart as the Devices
One tech company is changing the way mobile carriers manage their customers’ devices. What does that mean for smartphone customers? In 20+ years in the telecom industry, Eitan Linker has watched the business change for m...
MCE Systems Announces a Next-Gen Update to Its Content Transfer App
“Our workflows optimize CX, guide upsell opportunities, and help Operators to own the customer relationship to drive repeat engagement and reduce churn,” explained Liran Weiss, CCO and Co-founder of MCE Systems. “We understand the importance of speed to impact, which is why our Content Transfer is built with telco-grade security, privacy, and friction-free IT, for fast and effortless implementation.”
Device-related service journeys are becoming more and more complex
The modern consumer expects prompt service and timely problem resolution on their terms. Prolonging handset lifecycles exacerbate the need for effective help to ensure a smooth experience with an older device. MCE’...
Omer Levi joins the Configuration Team
Please welcome Omer Levi into the Configuration team...
Device hardware condition assessments and grading no longer need to be manual processes for operators
MCE Systems empowers operators to automate these processes. Support your business program requirements through access to a comprehensive library of over 160 automated and user-assisted device diagnostic test cases. ✅ Omn...