MCE Systems, the global leader in device lifecycle management solutions, has announced an update to their wireless Content Transfer App, part of their full suite of device lifecycle management solutions for mobile operators. The update gives users the ability to perform cross-platform transfer of content during new device onboarding and set-up.
Included in this latest update are faster wireless transfer speeds of up to 1.30 min per GB of data, a revised UI for greater control over App branding, and analytics that allow process churn and transfer utilization to be monitored. Content transfer from MCE Systems is IT light, requiring minimal integration into existing systems and is omnichannel-ready with a full start, pause, and resume capability across all touchpoints to meet today’s consumer lifestyle demands.
“Our workflows optimize CX, guide upsell opportunities, and help Operators to own the customer relationship to drive repeat engagement and reduce churn,” explained Liran Weiss, CCO and Co-founder of MCE Systems. “We understand the importance of speed to impact, which is why our Content Transfer is built with telco-grade security, privacy, and friction-free IT, for fast and effortless implementation.”
Content Transfer forms part of MCE’s device lifecycle service platform, an automated customer service ecosystem that allows Operators to deploy ready-to-use omnichannel propositions for end-to-end customer journey management, across the device, set up, service, care, and repair, to upgrade and VAS X/Upsell. Through value-based insight and intelligent automation, the platform ensures greater control of both CX and financial outcomes by enabling closer alignment of business programs with customer strategies.
About MCE Systems
MCE is the pioneer in mobile device lifecycle management for operators and their partners since 2005. MCE’s industry-leading solutions mobilize operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care, to trade-in management with a price guarantee, to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customer issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE has become the trusted mobilizer of extraordinary customer experiences for Tier-1 operators and their partners. MCE. Mobilizing Customer Experiences.