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32 results found
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Happy Rosh HaShanah
Wishing you all a happy Jewish new year full of smiles and success...
https://mce.systems/ja/insights/%f0%9f%8e%89-%f0%9f%8e%89-wishing-you-all-a-happy-jewish-new-year-full-of-smiles-and-success-%f0%9f%8e%8a-%f0%9f%8e%8a/ -
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also...
https://mce.systems/ja/insights/mce-2023-topline-report-telco-nps-is-at-risk-during-smartphone-lifecycle/ -
Vodafone Turkey launches Advanced Device Care by MCE and Techpo
NPS surges over-improved levels of service in stores Over 300% increase in Smart Device Care packages sales Tel Aviv, Israel, Istanbul, Turkey – mce Systems Ltd., a global provider of...
https://mce.systems/ja/insights/vodafone-turkey-launches-advanced-device-care-by-mce-and-techpo/ -
MCE deploys an integrated retail device care solution with a major Eastern European Operator
...in direct revenues and NPS. Once again, mce proved to deliver the best time to market with quick and stable integration framework, custom designed journeys and unparalleled ease of IT...
https://mce.systems/ja/insights/mce-deploys-an-integrated-retail-device-care-solution-with-a-major-eastern-european-operator/ -
Customer Success Story – UK Operator
...Operator’s strategy to become the UK’s leading operator for customer satisfaction (CSAT), across all facets of activities. The mce solution provides the underlying solution for increased NPS across all customer...
https://mce.systems/ja/insights/customer-success-story-uk-operator/ -
Low vs. High Digital Transformation Readiness in the mobile operator world
...financial parameters of Revenue, ARPU, EBITA, NPS, and Churn. REN (Revenues, EBITA & NPS) represents the core of this KPI. DTR 1 means unequivocally that the operator is literally leaving...
https://mce.systems/ja/insights/low-vs-high-digital-transformation-readiness-in-the-mobile-operator-world/ -
Homepage – MCE Systems Ltd.
...チャネル全体で適切なタイミングで適切なアクションを導き、 NPS と利益率を向上させながら顧客の問題を解決します。 これは3つの主要な差別化要因に基づいています。 MCEのdDLMが、デジタル トランスフォーメーションを もたらします。 世界中には数十億台のスマートフォンがあるため、 すべての通信会社は何らかのデバイスライフサイクルマネジメント (DLM)を導入しています。 しかし、多くの場合、それらは手作業が多く、分断されていて、消費者と通信会社の双方に摩擦を起こします。 MCEのdDLMプラットフォームはデバイスに搭載され、チャネル全体で 適切なタイミングで適切なアクションを導き、 NPS と利益率を向上させながら顧客の問題を解決します。 これは3つの主要な差別化要因に基づいています。 MCEのdDLMが、 デジタル トランスフォーメーションを もたらします。 世界中には数十億台の スマートフォンがあるため、 すべての通信会社は何らかの デバイスライフサイクルマネジメント (DLM)を導入しています。...
https://mce.systems/ja/homepage_jpn/ -
MCE’s digital Device Lifecycle Management platform is now available on AWS Marketplace
...and transform NPS scores. Incorporating our dDLM platform into the AWS ecosystem is a mark of our commitment to our mobile operator partners.” About MCE Systems Since 2005, MCE has...
https://mce.systems/ja/insights/mces-digital-device-lifecycle-management-platform-is-now-available-on-aws-marketplace/ -
MCE Uses AI to Fix “Broken” Device Care By Working with AWS
...20 percent of cases, the problem remains unresolved. This can lead up to a devastating 36 point drop inNet Promotor Score (NPS). For telcos, there are plenty of incentives to...
https://mce.systems/ja/insights/mce-uses-ai-to-fix-broken-device-care-by-working-with-aws/ -
Dr. Robert Hackl joins mce Systems as President and Board Member
...millions of dollars of EBITDA – directly improving their CLV, reducing churn and lifting NPS.” “I have been a leader at wireless operators that directly benefited from MCE technology and...
https://mce.systems/ja/insights/dr-robert-hackl-joins-mce-systems-as-president-and-board-member/ -
mceシステムズについて
...reduce friction with remote and self-help tools, which drives NPS benefitting customers and operators. We have real, market-tested, and implemented technology We have set a new customer experience standard with...
https://mce.systems/ja/about_jpn/