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Legacy Mobile Device Help
is a Maze. We Build the Fast Lane.

Most customers want effective self service channels to solve mobile device issues, but many find the experience frustrating. Solve issues faster, take a load off the call center and retain the ability to upsell naturally.

Discover MCE & Amazon's AI solutions at MWC 2026.

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Digital-first, convenient and faster resolutions

Smarter escalations and call center deflections

New revenue opportunities

ContactCenter+

MCE’s ContactCenter+ replaces traditional call center escalations with a virtual, agentic intermediary. Powered by MCE’s DeviceAI — which captures critical mobile device data and intelligence — Amazon’s Connect and Nova Sonic technologies, the ContactCenter+ agentic solution achieves the following impact:
  • Resolves issues quickly by responding instantly to customers with zero queue time.
  • Segues resolved issues into relevant commercial offers – 
such as insurance, accessories or other value-added services.
  • Seamlessly hands off customer issues to a human rep when the issue requires intervention with full event context.
25% reduction in average call costs
$18 ARPU uplift from tailored product upsells

AI+

MCE’s AI+ solution – a customer care concierge – empowers 
mobile operators to provide direct, always-on customer service to the customer. Embedded in an app and powered by Amazon Bedrock, the concierge captures mobile device signals and proactively engages the customer to:
  • Increase the funnel by proactively reaching out to customers
 through notifications, chat and voice AI and creating engagement
  • Convert more by offering commercial products (trade-in,
 insurance, upgrade, bundling) at the RIGHT time and RIGHT context
  • Enhance customer experience by proactively diagnosing the
 device in real-time and avoid complex issues and call center
 escalations
3x more conversions on offers in your app with AI agent guidance
19-pt. NPS drop averted with
mobile device issues being addressed earlier

Watch our customer TELUS speak about the impact of MCE’s AI+ solution

We’d love to see you at MWC at the AWS pavilion or at our meeting hall!

Fill in the details below to see our solutions at the AWS pavilion's Network Optimization & Customer Experience section.
Limited slots during MWC. We’ll reply with the closest available times.