DeviceAI. The future of device care today
Thanks to GenAI and MCE’s DeviceAI, diagnostics-led care is set to achieve a breakthrough.
Empowering customers with advanced device care
Self-service in telco device care can be challenging, with customers often unsure of how to resolve issues quickly. Now, advances in AI, access to real-time device data, and diagnostics are transforming the device care space, giving customers the power they desire to identify and solve problems on their own.
A new era is here. AI-powered total-resolution device care
Leveraging its vast pool of ready device intelligence, MCE, in collaboration with AWS, brings to market their innovative solution for device care, which, through state-of-the-art Generative AI and on-device diagnostics, delivers a seamless experience for total-resolution device care.
Journey starts on an app.
Customers begin with MCE’s DeviceAI-enabled diagnostic app. It empowers them to check the health of the device anytime. For more complex issues, theGenAI-supported chatbot picks up the conversation.
Chatbot. The ultimate agent.
The chatbot resumes the on-app resolution path. It runs targeted diagnostics and guides the customer through a step-by-step resolution.
Transfer to care, if needed.
Intermittent issues or multiple commercial offers may require the chatbot to seamlessly hand over to care.
Empowering Telcos with a complete solution
MCE. Powering the next generation of Telco chatbots with DeviceAI
MCE’s dDLM platform leverages a vast pool of ready device intelligence to boost Telco chatbot services. MCE’s DeviceAI utilizes an extensive 18-year data set to transform service bots to more accurately determine repair needs, identify false repair triggers, and provide contextual solutions, all while continuously refining future interactions based on real-time intelligence.
AWS. A Winning Partnership
Total resolution device care requires the right AI components and partners to be telco and enterprise-grade, effective for customers and fast to implement.Telco implementations benefit from AWS’ industry leading AI platforms and services.
Latest Announcements
From Device AI to award winning technology
DeviceAI
MCE Uses AI to Fix “Broken” Device Care by Working with AWS
MCE Systems collaborates with AWS to enhance device care using AI for better diagnostics and efficiency across Telco services.
AWS Marketplace
MCE’s digital Device Lifecycle Management platform is now available on AWS Marketplace
MCE’s dDLM platform is now available on AWS Marketplace, enhancing device care through advanced AI and seamless integration.
MCE Awards
MCE’s Proven Solutions – 12 Product Awards
MCE Systems has earned numerous prestigious product awards for excellence in digital device lifecycle management and AI-driven customer experience innovations.
Powering the next generation of Telco Chatbots with DeviceAI
MCE’s dDLM platform leverages a vast pool of ready device intelligence to boost Telco chatbot services. MCE’s DeviceAI utilizes an extensive 18-year data set to transform service bots to more accurately determine repair needs, identify false repair triggers, and provide contextual solutions, all while continuously refining future interactions based on real-time intelligence.
Powering the next generation of Telco Chatbots with DeviceAI
MCE’s dDLM platform leverages a vast pool of ready device intelligence to boost Telco chatbot services. MCE’s DeviceAI utilizes an extensive 18-year data set to transform service bots to more accurately determine repair needs, identify false repair triggers, and provide contextual solutions, all while continuously refining future interactions based on real-time intelligence.
About MCE Systems
MCE’s dDLM platform provides a new way for telcos to deliver a seamless customer experience by putting the power of digital-first technology into the hands their customers and frontline. For device-related set-up, service, and upgrade journeys, the platform onboards a device and guides the right action at the right time across channels solving customer issues, while driving NPS and margins.
About MCE Systems
MCE’s dDLM platform provides a new way for telcos to deliver a seamless customer experience by putting the power of digital-first technology into the hands their customers and frontline. For device-related set-up, service, and upgrade journeys, the platform onboards a device and guides the right action at the right time across channels solving customer issues, while driving NPS and margins.
About MCE Systems
MCE’s dDLM platform provides a new way for telcos to deliver a seamless customer experience by putting the power of digital-first technology into the hands their customers and frontline. For device-related set-up, service, and upgrade journeys, the platform onboards a device and guides the right action at the right time across channels solving customer issues, while driving NPS and margins.
