CAREERS AT MCE

Join us

Become a part of our team and help us engineer the telecommunication technologies of the future. Check out the open positions at our global HQ in the heart of Tel Aviv, and throughout North America, the United Kingdom, Europe, the Middle East and Asia.

Let’s mobilize device lifecycles

We’re on a mission to transform device lifecycle management. To do this we’re re-engineering the activation, service, upgrade, trade-in, repurposing and recycling of mobile phones, so they become more like mobile phone experiences – effortless, smart and fast. This helps everyone get more value out of mobile phones. It extends the value and usable lifetime of devices, increases access to the latest mobile technology, and reduces electronic waste. Our technology and talent has made us an industry leader in this emerging field, but you can help us go further.

Take a look at our open positions below:

Open Positions

C++ Developer
Location: Tel-Aviv, Israel
Status: Hybrid Full Time (Office / Remote)

Position Overview

We are seeking an innovative C++ developer to maintain legacy C++ code (30%), reverse engineering win32 modules (5%) and node js/react/ Android development (65%).

To ensure success as a C++ developer at MCE, you should exhibit advanced C++ software development skills and extensive experience in collaborating on software development projects. A first-class C++ developer will be someone whose software development expertise translates into highly functional and user-friendly applications.

Requirements

5+ years of experience in software development

3+ years of experience with Modern C++ development for Windows

Responsibilities

  • Consulting with internal stakeholders to determine the scope of software development projects.
  • Collaborating with the software development team on application design and development.
  • Developing software and overseeing the deployment of applications across platforms.
  • Performing diagnostic tests and debugging procedures.
  • Creating end-user application feedback channels.
  • Optimizing software by performing maintenance, updates, and upgrades.
  • Documenting processes and maintaining software development records.
  • Keeping up to date with C++ standards and advancements in application development.

Apply

Customer Success Manager
Location: North America
Status: Hybrid Full Time (Office / Remote)

Position Overview

This position requires Enterprise technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multitask, strong attention to detail, and self-motivation. Interface with Product, R&D, and Customer Success teams to ensure customer requirements are developed and delivered with the highest quality. This Director level role is critical in the ongoing operational success of mce North America.

  • Set the groundwork for our client’s successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.
  • Continually Improve the MCE offering to our customers, and expand the relationship and opportunity for further opportunities.
  • Point of contact for 10+ CSMs
  • Provide a single point of contact for customer escalations
  • Drive usage and adoption of mce’s products, using data and best practices
  • Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management
  • Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.

Manage Customer Success Activities

  • Onboarding
  • Training
  • Professional Services
  • Customer Support
  • Customer Success Management
  • Renewals
  • Cross-sell / Up-sell
  • Advocacy
  • Lead World-class Customer Success Team:
  • Attract high potential individual contributors to the team
  • Create a rapid onboarding process for new team members
  • Foster collaboration within the team and across the customer lifecycle
  • Encourage continuous learning within the team
  • Frequent travel also to Tel Aviv

Qualifications and experience

  • Bachelor’s degree or equivalent experience
  • Experience in customer success
  • Strong written and verbal communication skills
  • Detail-oriented and analytical
  • Demonstrated ability to increase customer satisfaction
  • The ideal candidate will have experience as a CSM in the Telecom industry.
  • 5+ years of experience in a technology company, with a proven track record of delivering quality results.* Ideally combined background of post-sale and sales experience
  • A good understanding of customer success metrics and KPIs
  • A passion for communicating with clients and a drive for success.
  • Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
  • Strong technical skills.
  • Ability to manage influence through persuasion, negotiation, and consensus-building
  • A service-oriented, can-do attitude: stay enthusiastic and work on the go-forward strategy.

Apply

Customer Success Director
Location: North America
Status: Hybrid Full Time (Office / Remote)

Position Overview

This position requires Enterprise technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multitask, strong attention to detail, and self-motivation. Interface with Product, R&D, and Customer Success teams to ensure customer requirements are developed and delivered with the highest quality. This Director level role is critical in the ongoing operational success of mce North America.

  • Set the groundwork for our client’s successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.
  • Continually Improve the MCE offering to our customers, and expand the relationship and opportunity for further opportunities.
  • Point of contact for 10+ CSMs
  • Provide a single point of contact for customer escalations
  • Drive usage and adoption of mce’s products, using data and best practices
  • Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management
  • Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.

Manage Customer Success Activities

  • Onboarding
  • Training
  • Professional Services
  • Customer Support
  • Customer Success Management
  • Renewals
  • Cross-sell / Up-sell
  • Advocacy
  • Lead World-class Customer Success Team:
  • Attract high potential individual contributors to the team
  • Create a rapid onboarding process for new team members
  • Foster collaboration within the team and across the customer lifecycle
  • Encourage continuous learning within the team
  • Frequent travel also to Tel Aviv

Qualifications and experience

  • Bachelor’s degree or equivalent experience
  • Experience in customer success
  • Strong written and verbal communication skills
  • Detail-oriented and analytical
  • Demonstrated ability to increase customer satisfaction
  • The ideal candidate will have experience as a CSM in the Telecom industry.
  • 5+ years of experience in a technology company, with a proven track record of delivering quality results.* Ideally combined background of post-sale and sales experience
  • A good understanding of customer success metrics and KPIs
  • A passion for communicating with clients and a drive for success.
  • Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
  • Strong technical skills.
  • Ability to manage influence through persuasion, negotiation, and consensus-building
  • A service-oriented, can-do attitude: stay enthusiastic and work on the go-forward strategy.

Apply

Full Stack Engineer
Location: Tel-Aviv, Israel
Status: Hybrid Full Time (Office / Remote)

Responsibilities

  • Join the CTO team, to design and implement the company’s future large-scale solutions and products
  • Develop across the entire stack – from the kernel, through UI end-user applications to cloud services
  • Mentor and encourage teammates, with a focus on best practices and high standards of development
  • Jump into unfamiliar fields and quickly adjust to new systems
  • Engage with customers for the development and integration of new capabilities, remotely or on-site

Requirements

  • 10+ years of coding experience
  • Have worked/led, and have extensive hands-on experience, in multiple NodeJS projects, including experience with native C++ add-ons
  • Have worked/led, and have extensive hands-on experience, in multiple ReactJS front-end projects, including the understanding of related frameworks and utilities (e.g. Redux, Web-pack, Babel)
  • Open-minded, out-of-the-box dreamer that wouldn’t hesitate to break paradigms
  • Perform well in a team, willing to share knowledge and guide other members of the team through tasks
  • Have experience with CI/CD tools (e.g. Jenkins)
  • Advantage: Knowledge in software-hardware communication – specifically USB
  • Advantage: iOS (Objective-C/Swift)/Android (Java) experience
  • Advantage: Experience with AWS

Apply

Full Stack Developer
Location: North America
Status: Hybrid Full Time (Office / Remote)

Position Overview

From onboarding a new device to repair and return journeys – mce provides technological tools to make these legacy procedures up to date, intuitive and cost-effective. We looking for a skilled full-stack developer to join our team, with a focus on the company’s next generation of products.

Requirements

  • 2+ years of coding experience
  • Have worked/led, and have extensive hands-on experience, in multiple NodeJS projects.
  • Have worked/led, and have extensive hands-on experience, in multiple ReactJS front-end projects
  • Have experience with CI/CD tools (e.g. Jenkins)
  • Advantage: iOS (Objective-C/Swift)/Android (Java) experience
  • Advantage: Experience with AWS

Apply

R&D Leader
Location: Tel-Aviv, Israel
Status: Hybrid Full Time (Office / Remote)

Position Overview

MCE is looking for an R&D backend leader, to help MCE provide best-in-class services and grow its business worldwide.

The leader will be responsible for the development and operation of web services, data management, and integrations with third parties while caring for data security and privacy. The leader will participate in design and architecture sessions for new and improved services. The leader will be responsible for professionally guiding other developers who participate in backend services development and reviewing their PRs.

Required skills

  • Expertise in backend development, design, operation, and maintenance in AWS environment.
  • Experience in team leadership, professional guidance of other developers, and working with other team leaders.
  • Ability to work in agile mode, sometimes under stress.
  • Hands-on experience with AWS serverless and non-serverless offerings (CloudFormation, SSM, EC2, SSM, DynamoDB, CloudFront, S3, API gateway, Lambda, SQS, Route53, to name a few). MCE relies heavily on AWS, leveraging its high availability and scalability.
  • Intimate knowledge of TypeScript, our main coding environment. Able to review code and write great code.
  • Ability to assume responsibility for critical systems.
  • Not afraid of maintaining legacy systems, while striving to replace them.
  • Passion and drive for excellence.
  • Good communication skills with integration partners and customers.
  • A team player.
  • Not afraid of asking questions or voicing an opinion, but also not afraid of seeking assistance.
  • Experience and understanding of data security and privacy concerns, perISO 27001, SOC2, and similar frameworks.
  • Would be helpful to know: Linux sysadmin, PHP, SQL, MongoDB, Splunk, Python, networking layers from IP to HTTP, OAuth and SAML, Jenkins admin, docker, git

Apply

Senior Product Manager
Location: Tel-Aviv
Status: Hybrid Full Time (Office / Remote)

Position Overview

As a Product Manager, you will be involved in all of these products and services. From requirement gathering to detailed design and working in an agile fashion with your dev team.

Responsibilities

  • Gather requirements from customers in workshops and ongoing sessions and adjust development plan accordingly
  • Conduct design sessions with stakeholders in an effective – result-oriented manner
  • Scope, plan and manage multiple design projects from strategic product definition to launch.
  • Build and maintain a Project roadmap for features and customer requirements from initiation to delivery
  • Provide customer-facing design documents and internal technical specs for dev
  • Work with UI/UX designers to achieve the best design.
  • Own, accept and support the R&D efforts and deliver them onward with accountability

Requirements

  • Manage several customer projects simultaneously (same platform different customers/features)
  • Write elegant documentation to serve marketing, sales and support for new and existing features
  • Ensure that deadlines are met while providing an exemplary creative product, and keeping the standards of execution and operational excellence.
  • 3+ years of industry experience in product management – A MUST
  • A startup / small company – an advantage
  • Superb interpersonal skills and experience with project-client management – A MUST.
  • Highly skilled in asking questions and getting answers
  • Willingness to roll up the sleeves and do whatever is necessary to meet team goals.
  • Technical orientation – be able to read code and find what you need in a multilingual code repository
  • Autodidact – you will need to learn a lot on the flow and be able to track the information by yourself
  • Analytics background – an advantage

What will you become

  • A master of omnichannel solutions – mobile apps, web, and more
  • A leader of an innovative platform that changes the way mobile operators operate
  • Potentially – a Product Team Leader
  • Proficient in UX, B2B2C operations, Agile product management
  • Craftsmen of MVP and rapid deployment
  • A friend

What you’ll need for the recruitment process

  • Live example of a product in production
  • Demonstrated experience in designing B2B2C products – an advantage
  • Familiarity with Telco market – an advantage

Apply