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Legacy Mobile Device Help
is a Maze. We Build the Fast Lane.

Most customers want effective self service channels for mobile device issues. Take a load off your reps and retain the ability to upsell naturally. At MWC, discover how MCE + Amazon enable this with AI.

Explore this live at MWC!

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Digital-first, convenient and faster resolutions

Smarter escalations and call center deflections

New revenue opportunities

ContactCenter+

MCE’s ContactCenter+ replaces traditional call center escalations with a virtual, agentic intermediary. Powered by MCE’s DeviceAI — which captures critical mobile device data and intelligence — Amazon’s Connect and Nova Sonic technologies, the ContactCenter+ agentic solution achieves the following impact:
  • Resolves issues quickly by responding instantly to customers with zero queue time.
  • Segues resolved issues into relevant commercial offers – 
such as insurance, accessories or other value-added services.
  • Seamlessly hands off customer issues to a human rep when the issue requires intervention with full event context.
25% reduction in average call costs
$18 ARPU uplift from tailored product upsells

AI+

MCE’s AI+ solution – a customer care concierge – empowers 
mobile operators to provide direct, always-on customer service to the customer. Embedded in an app and powered by Amazon Bedrock, the concierge captures mobile device signals and proactively engages the customer to:
  • Increase the funnel by proactively reaching out to customers
 through notifications, chat and voice AI and creating engagement
  • Convert more by offering commercial products (trade-in,
 insurance, upgrade, bundling) at the RIGHT time and RIGHT context
  • Enhance customer experience by proactively diagnosing the
 device in real-time and avoid complex issues and call center
 escalations
3x more conversions on offers in your app with AI agent guidance
19-pt. NPS drop averted with
mobile device issues being addressed earlier

Watch our customer TELUS speak about the impact of MCE’s AI+ solution

We’d love to see you at MWC at the AWS pavilion or at our meeting hall!

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