Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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Ensure that your customer receives all the support they need
Activation experiences can shape a customer’s perception of their Operator. Find out how these experiences can become NPS and Up/X-sell enablers by visiting our device life cycle management pages by clicking here. Or boo...