MCE Systems and Vodafone UK won Best Customer Experience at the 2023 Digital Transformation Awards.The award recognized MCE’s highly accurate, AI-powered remote grading technology, which boosted Vodafone UK’s trade-ins into the lead position in terms of customer satisfaction.

MCE’s technology enabled Vodafone customers to trade in their devices digitally-first through their MyVodafone App. Vodafone utilized the technology to provide a guaranteed price to subscribers, offering them more control over the transaction and greater transparency when calculating the final trade-in price.

MCE and Vodafone joined other 2023 winners including AstraZeneca, Lloyds Banking Group, Sony Pictures Entertainment, and Virgin Media O2 in partnership with NTT DATA.

“Incorporating MCE into our mobile Proposition Vodafone EVO has allowed us to differentiate our world class Trade In proposition in the UK”.

–Max Taylor, Chief Commercial Officer

Overseen by KPMG, The Digital Transformation Awards is an independent program that recognizes and celebrates the outstanding achievements of businesses, teams, and individuals that have excelled in the process of deploying digital technologies to enhance or modify business processes, customer experiences, or cultural change.

MCE Systems won two gold awards for Best Digital Experience Platform and for Best IT Solutions for Telecommunications at the 2023 Globee IT Awards.

The awards recognized MCE’s dDLM platform, which leverages technology to enhance customer experiences, creating better self-service channels and seamless online and in-store experiences for mobile network operators.

MCE joined other digital pioneers from their own respective fields, including Amazon, Bell, Salesforce, and Verizon.

“MCE’s dedication, innovation, and impactful contributions have set new standards of excellence in telecomunicatons”.

–San Madan, President of Globee Awards

The Globee® Awards celebrate remarkable achievements in global business. Recognizing both organizations and individuals, the awards honor those who have made exceptional contributions to their industries.

MCE was awarded gold status in the Merit Awards Telecoms 2023 Device Category.

The award was in recognition of MCE’s dDLM platform, and its ability to help operators meet the expectation of today’s mobile device consumers to solve their issues, while improving NPS scores and increasing margins.

Other winners in the Merit Awards Telecom category, including Vodafone and BT (EE), are already using the dDLM platform, setting new standards for digital experiences.

The Merit Awards highlight companies that help grow global markets. The awards cover seven categories and are open to organisations across several markets. Judges, including journalists, executives, educators, and others, review each entry.

MCE Systems was recognized for enhancing digital experiences for Mobile Operators through its key partnerships with TELUS and Freedom Mobile.

TELUS, aiming to incorporate Mobile Klinik, leveraged MCE’s dDLM platform to create seamless omnichannel device support experiences for customers.

Freedom Mobile, the first to implement an integrated omnichannel experience, utilized MCE’s platform for real-time device repair tracking.

The MCE dDLM platform, with its modular approach, helped both companies build digital-first customer journeys, incorporate AI-powered decision-making engines for efficient processes, and adopt back-office management consoles which simplified the customization and deployment of customer journeys.

CIOReview is a digital and print technology magazine reaching out to senior IT management, such as CIOs, CTOs, Executive and Senior VPs, and Directors. It facilitates a cross-industry knowledge platform where executives deliberate on critical market challenges and current technological trends.