Redefining Digital-First Customer Journeys

MCE Systems is transforming the digital customer experience through award-winning solutions for mobile operators.

Redefining Digital-First Customer Journeys

MCE Systems is transforming the digital customer experience through award-winning solutions for mobile operators.

Redefining Digital-First Customer Journeys

MCE Systems is transforming the digital customer experience through award-winning solutions for mobile operators.

Best Mobile Operations Management Solution

Transforming mobile operations with digital-first device journeys for B2B consumers.

Best Customer
Experience

Transforming mobile device trade-in in partnership with
Vodafone UK

Best Digital Experience
Platform

Delivering omnichannel experiences through
MCEs dDLM platform

Best IT Solutions
for Telecommunications

Delivering omnichannel experiences through
MCEs dDLM platform

Most Promising Technology Solution Provider for Telecom

Enhancing digital experiences for
TELUS & Freedom Mobile

Best Telecom Device
Category

Delivering omnichannel experiences through
MCEs dDLM platform

Setting new telco service standards

We’re proud to showcase our 2023 award wins, which demonstrate our commitment to driving digital transformation and providing exceptional customer experiences in the telco industry.

Digital Transformation Awards 2023

Best Customer Experience

MCE Systems and Vodafone UK won Best Customer Experience at the 2023 Digital Transformation Awards.The award recognized MCE’s highly accurate, AI-powered remote grading technology, which boosted Vodafone UK’s trade-ins into the lead position in terms of customer satisfaction.

MCE’s technology enabled Vodafone customers to trade in their devices digitally-first through their MyVodafone App. Vodafone utilized the technology to provide a guaranteed price to subscribers, offering them more control over the transaction and greater transparency when calculating the final trade-in price.

MCE and Vodafone joined other 2023 winners including AstraZeneca, Lloyds Banking Group, Sony Pictures Entertainment, and Virgin Media O2 in partnership with NTT DATA.

“Incorporating MCE into our mobile Proposition Vodafone EVO has allowed us to differentiate our world class Trade In proposition in the UK”.

Max Taylor, Chief Commercial Officer


About the Digital Transformation Awards

Overseen by KPMG, The Digital Transformation Awards is an independent program that recognizes and celebrates the outstanding achievements of businesses, teams, and individuals that have excelled in the process of deploying digital technologies to enhance or modify business processes, customer experiences, or cultural change.

Digital Transformation Award

Globee Awards 2023

Best Digital Experience Platform and Best IT Solutions for Telecommunications

MCE Systems won two gold awards for Best Digital Experience Platform and for Best IT Solutions for Telecommunications at the 2023 Globee IT Awards.

The awards recognized MCE’s dDLM platform, which leverages technology to enhance customer experiences, creating better self-service channels and seamless online and in-store experiences for mobile network operators.

MCE joined other digital pioneers from their own respective fields, including Amazon, Bell, Salesforce, and Verizon.

“MCE’s dedication, innovation, and impactful contributions have set new standards of excellence in telecomunicatons”.

San Madan, President of Globee Awards


About the Globee Awards

The Globee® Awards celebrate remarkable achievements in global business. Recognizing both organizations and individuals, the awards honor those who have made exceptional contributions to their industries.

Globee 2023 Awards

Merit Awards 2023

Best Telecom Device Category

MCE was awarded gold status in the Merit Awards Telecoms 2023 Device Category.

The award was in recognition of MCE’s dDLM platform, and its ability to help operators meet the expectation of today’s mobile device consumers to solve their issues, while improving NPS scores and increasing margins.

Other winners in the Merit Awards Telecom category, including Vodafone and BT (EE), are already using the dDLM platform, setting new standards for digital experiences.


About the Merit Awards

The Merit Awards highlight companies that help grow global markets. The awards cover seven categories and are open to organisations across several markets. Judges, including journalists, executives, educators, and others, review each entry.

Merit Awards 2023

CIO Award 2023

Most Promising Technology Solution Provider for Telecom

MCE Systems was recognized for enhancing digital experiences for Mobile Operators through its key partnerships with TELUS and Freedom Mobile.

TELUS, aiming to incorporate Mobile Klinik, leveraged MCE’s dDLM platform to create seamless omnichannel device support experiences for customers.

Freedom Mobile, the first to implement an integrated omnichannel experience, utilized MCE’s platform for real-time device repair tracking.

The MCE dDLM platform, with its modular approach, helped both companies build digital-first customer journeys, incorporate AI-powered decision-making engines for efficient processes, and adopt back-office management consoles which simplified the customization and deployment of customer journeys.


About CIO Review

CIOReview is a digital and print technology magazine reaching out to senior IT management, such as CIOs, CTOs, Executive and Senior VPs, and Directors. It facilitates a cross-industry knowledge platform where executives deliberate on critical market challenges and current technological trends.

CIO Review 2023