Insights

21/2/2025 • Technology • Blog Post

What should mobile operators expect from MWC 2025?

The telecom industry is undergoing a shift – from product-focused strategies to customer-focused models that prioritize personalization that meets the interactions across every touchpoint. Customers expect faster resolut...
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13/2/2025 • Technology • Blog Post

[Video] Why Digitization is Essential to a Sell-First, GenAI-Driven Retail Strategy

Mobile operators are seeing increasing customer visit volumes in retail against the backdrop of rising OpEx and a shrinking ratio of employees to 1,000 customers. As they shift to a more sell-first, service less strategy...
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12/2/2025 • Technology • Blog

What mobile operators should look for when choosing their technology partner for mobile device lifecycle management

The telecommunications industry is expected to spend $57 billion on IT in 2025, of which an estimated 30 percent of the budget will be on software. Introducing new SaaS platforms or any digital technologies into the IT s...
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28/1/2025 • Technology • Blog

Proactive Device Care: The Case for Annual Health Checks

With one-third of customers needing device support over a two-year period, telcos face a significant challenge. Each device care interaction represents a potential churn point, as customer satisfaction begins to decline ...
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23/1/2025 • Technology • Blog

Knowledge is Power: Converting Mobile Device Intelligence into a Unique Acquisition Opportunity

The customer base in North America for telecommunications carriers has a dual reality. While the penetration rate in the U.S. has reached over 120 percent, the Canadian market still shows room for growth. To drive revenu...
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9/1/2025 • Technology • Blog Post

Telco Trends: Three Ways Mobile Operators Should Engage Customers in 2025

Customer expectations are shifting, and mobile operators must adapt to meet the demand for faster, more seamless and proactive interactions. From self-service and automation to personalized recommendations and in-store s...
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7/1/2025 • Technology • Blog Post

Making Frontline Representatives More Efficient: Less Time on Service, More Time Selling

With steadily declining or stagnant profits over the past 30 years and increasing annual operating expenditures (opex), telecommunications carriers (“telcos”) are faced with a financial tug of war between optimizing for ...
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24/12/2024 • Technology • Blog Post

Why Telcos Are Losing Millions in NFF Warranty Claim Costs

Every year, telcos are accruing unnecessary losses to a problem that’s both common and preventable: warranty claims that are no fault found (NFF) or no trouble found (NTF). These are defined as cases where a customer bel...
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22/12/2024 • Technology • Blog Post

Infographic: The Layers of Mobile Device Intelligence and its Wider Impact

Mobile device intelligence plays a key role in a telco understanding the customer and being able to deliver faster, more efficient service, as well as identify new business opportunities. Read through the infographic bel...
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18/12/2024 • Technology • Blog Post

Insurance Attachment in a Shifting Mobile Device Market: The Case for Digitization and Leveraging Device Intelligence

In the current economic climate, consumers are more reluctant to spend more on devices whose prices continue to soar while advances in manufacturing mean devices last longer. In fact, data shows that smartphone sales in ...
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9/12/2024 • Technology • Blog

Greener with Tech: Sourcing Mobile Device Intelligence to More Accurately Manage Second-Hand Inventory and Logistics

The green leaf or recycling icons have become all too familiar symbols of social responsibility consumers on supermarket shelves and the wider public space, as companies fortify their brand image. As companies whose core...
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4/12/2024 • Technology • Blog

Converting Smartphone Intelligence into Mobile Operator Economic Impact

The telecommunications industry is in a tough economic environment, grappling with challenges to increase revenue. Over the last two years, mobile operators in the U.S., UK and Canada are fighting to improve bottom line ...
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