Insights

24/12/2024 • Technology • Blog Post

Why Telcos Are Losing Millions in NFF Warranty Claim Costs

Every year, telcos are accruing unnecessary losses to a problem that’s both common and preventable: warranty claims that are fault found (NFF) or no trouble found (NTF). These are defined as cases where a customer believ...
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22/12/2024 • Technology • Blog Post

Infographic: The Layers of Mobile Device Intelligence and its Wider Impact

Mobile device intelligence plays a key role in a telco understanding the customer and being able to deliver faster, more efficient service, as well as identify new business opportunities. Read through the infographic bel...
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18/12/2024 • Technology • Blog Post

Insurance Attachment in a Shifting Mobile Device Market: The Case for Digitization and Leveraging Device Intelligence

In the current economic climate, consumers are more reluctant to spend more on devices whose prices continue to soar while advances in manufacturing mean devices last longer. In fact, data shows that smartphone sales in ...
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9/12/2024 • Technology • Blog

Greener with Tech: Sourcing Mobile Device Intelligence to More Accurately Manage Second-Hand Inventory and Logistics

The green leaf or recycling icons have become all too familiar symbols of social responsibility consumers on supermarket shelves and the wider public space, as companies fortify their brand image. As companies whose core...
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4/12/2024 • Technology • Blog

Converting Smartphone Intelligence into Mobile Operator Economic Impact

The telecommunications industry is in a tough economic environment, grappling with challenges to increase revenue. Over the last two years, mobile operators in the U.S., UK and Canada are fighting to improve bottom line ...
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19/11/2024 • Partnerships • Blog Post

MCE joins AWS ISV Accelerate Partner Program

MCE’s acceptance into the AWS Independent Software Vendor (ISV) Accelerate program expands access for mobile operators to its cutting-edge digital Device Lifecycle Management (dDLM) and AI-powered device journey solution...
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18/11/2024 • Technology • Blog Post

Taking Back Control of the Device Lifecycle: Why Device Intelligence is Critical for Mobile Operators to Transform Customer Experience and Business 

TL;DR: “The secret to business is to know something nobody else knows.” Aristotle Onassis, global shipping magnate and better known as the late Jackie Kennedy’s second husband, once uttered these famous words. Having the...
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30/10/2024 • Appointments • News

MCE Systems appoints Ido Ben-Harosh as CTO to accelerate its AI-led device lifecycle vision for mobile operators

Ben-Harosh, a 17-year veteran of MCE who architected the company’s pioneering dDLM platform, now leads its evolution with innovations in Applied AI to enhance customer personalization and optimize mobile operator operati...
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30/7/2024 • Technology • News

MCE and TELUS Enhance Mobile Klinik Trade-in Experience 

The new Mobile Klinik trade-in experience uses MCE’s end-to-end trade-in solution to bridge on-device diagnostics with a seamless in-store fulfillment and backend integration to offer a connected, digital-first trade-in ...
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6/6/2024 • Technology • Blog Post

Unlocking engagement: How Telcos can elevate customer care experiences with gamification

Companies like Netflix and Amazon have set high standards for engagement and personalization by using behavior, data, and technology to tailor services to users’ interests. Consumers, in comparison, expect companies to u...
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5/5/2024 • Customers • News

MCE’s digital Device Lifecycle Management platform is now available on AWS Marketplace

The listing makes it easier than ever for mobile operators to access MCE’s platform and digitize their customers’ device journeys. Dallas; April 13, 2024– MCE Systems’ award-winning digital-first Device Lifecycle Managem...
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19/3/2024 • Technology • Blog Post

MCE Uses AI to Fix “Broken” Device Care By Working with AWS

Digital-first device lifecycle management specialist MCE Systems works with AWS to revolutionise device care with its new AI-powered solution, which gives telco customers the power to identify and solve problems on their...
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