Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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Webinar: dDLM an emerging differentiator for telcos -19th Sept 2022
Our upcoming webinar discusses how to elevate DLM to a truly digital-first and integrated self-service experience, which changes the game both for consumers and operators. The result is a seamless connected journey that ...
Making Smartphone Lifecycles as Smart as the Devices
One tech company is changing the way mobile carriers manage their customers’ devices. What does that mean for smartphone customers? In 20+ years in the telecom industry, Eitan Linker has watched the business change for m...
MCE Systems Announces a Next-Gen Update to Its Content Transfer App
“Our workflows optimize CX, guide upsell opportunities, and help Operators to own the customer relationship to drive repeat engagement and reduce churn,” explained Liran Weiss, CCO and Co-founder of MCE Systems. “We understand the importance of speed to impact, which is why our Content Transfer is built with telco-grade security, privacy, and friction-free IT, for fast and effortless implementation.”
Device-related service journeys are becoming more and more complex
The modern consumer expects prompt service and timely problem resolution on their terms. Prolonging handset lifecycles exacerbate the need for effective help to ensure a smooth experience with an older device. MCE’...
Reduce the number of Customer mobile device returns by up to 30%
Did you know that by using MCE, you can reduce the number of mobile returns by up to 30%? Our omnichannel diagnostics solution empowers front line staff to resolve the majority of perceived hardware and software faults i...
BI Expert Ron Redlich joins MCE
We welcome MCE’s BI expert Ron Redlich. Mobilizing service efficiency for our Customers & Partners....
Omer Levi joins the Configuration Team
Please welcome Omer Levi into the Configuration team...
Device hardware condition assessments and grading no longer need to be manual processes for operators
MCE Systems empowers operators to automate these processes. Support your business program requirements through access to a comprehensive library of over 160 automated and user-assisted device diagnostic test cases. ✅ Omn...
PCMAG.com Feature
MCEfeatured in a recent article published by PCMag.com titled, “How to safeley get rid of all your old phones”. The article considers what US consumers want from their mobile providers when trading in their o...
Bring AI-Powered Cosmetic Screen Grading to end users at home
With only the device’s camera and a mirror, users receive an AI-based assessment that is over 99 percent accurate to determine the real value of their device. The self-grading process for the customer is as follows...
MCE welcomes Lucas Piedmonte
MCE Systems would like to introduce Lucas Piedmonte. He will serve as a Business Analyst with our US team....
Happy Independence Day
Happy Independence Day to all of our American friends from MCE! ✨...