A leading European Mobile Retailer has decided to build an omnichannel Device Care solution. The Retailer has implemented the mce solutions across the main channels including an app, the retail estate, and logistics centers.
This provided the Retailer with the ability to provide device care propositions such as insurance and trade-In multiple touchpoints (at home, on the road, in the retail shop), ensuring the best user experience and prices to the customer.
Results have exceeded expectations with propositions growing three fold, discrepancies reduced to the bare minimum and Net Promoter Score (NPS) jumping to a new record.
mce’s omni-channel solutions offer the best in class technology for superior customer service. Explore solutions to support your digital transformation and automate your customer journey.
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About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.