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When Every Rep Is Your Best Rep: How AI Standardizes the Retail Floor
The retail store isn’t going away so quickly. But the job it does is changing fast and communication service providers (CSP) that win the next five years will be the ones who figure out how to deliver an experience…
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The True Value of Customer NPS and the AI-Driven Strategy to Tackle it
Publicly, customer experience is marketed as a top priority, but behind the scenes NPS sometimes gets treated like a report card – something documented, discussed in a quarterly review and moved on from. But for communic…
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[Panel] The Telecom AI Juncture: Building Customer Affinity via Device Experience
In the AI era, telecommunications operators are at a strategic crossroads. For decades, competitive advantage was built on spectrum coverage and speed and associated pricing. Today, however, customer loyalty is shaped le…
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MWC 26: What telco execs should ask about key tech themes of interest
MWC will surely bring product launches and big promises: satellites, AI devices, new network optimization tech and a newer pitch about “Agentic AI.” The value for carriers comes from the practical details, not just the c…
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