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• AI
• Call support center
• Circular economy
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• Customer experience
• Device as a Data Source
• Device care
• Digitization (dDLM)
• Economic impact
• Insurance
• Integration
• Logistics
• MCE customer
• Omnichannel
• On-device mobile app
• Onboarding
• Operational efficiency
• Product
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• Trade-in/upgrade
• Warranty exchange

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  Transforming Device Troubleshooting to Better Monetize, Reduce Cost of Service and Retain Customers

  Device care or troubleshooting is broken, when viewed from the eyes of the customer. When a device issue occurs, NPS already drops by 19 points and a further 36 if it remains unresolved. This impedes the ability to retai…

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  Building customer trust to drive more mobile device trade-ins

  Customers are interested in trading their devices in, but are hesitant for a number of reasons — from lack of awareness about the programs to uncertainty about the value they will receive for their device. Telco solution…

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  The Triad of Data Points in AI-Driven, Device-Related Customer Experiences

  Nearly 80 percent of consumers are looking for personalization in their service, requiring digitization of service processes and intelligence. For organizations aiming to deliver personalized experiences, Applied AI offe…

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  The Importance of Fluid Transition Between Digital and Retail Channels

  Today’s telco consumers expect seamless, omnichannel experiences. Seventy-three percent of customers rely on multiple touchpoints when shopping, seamlessly switching between digital and in-person interactions, and 59 per…

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