A large UK Based operator has implemented the full mce Retail Solution across his whole retail estate (~500 stores) in 2018. The implementation of the solution was part of the Operator’s strategy to become the UK’s leading operator for customer satisfaction (CSAT), across all facets of activities.
The mce solution provides the underlying solution for increased NPS across all customer journeys related to Device Care. In the past 12 months, NPS has increased consistently to a record high.
In addition, the mce Solution created a significant increase in Device Repair & Return Avoidance, reduced repairs by over 20% and returns by over 17%.
mce provides a clear ROI path for its software solutions that keep your customers happy.
Contact [email protected] to find out how can you break the paradigm, and reduce costs while increasing NPS.
About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.