MCE releases its device-to-device content transfer app to complete the omnichannel onboarding and care experience.
The content transfer direct app joins mce’s mobile device-lifecycle solutions suite. The app allows operators, retailers and service providers such as insurance and trade-in companies to provide their customers with an easy to use, frustration free way to move their precious content from one device to another.
The solution is built on top of mce’s omni-channel framework and allows a seamless transition from self-serve to store, complementing mce’s Retail solution line.
The app allows the end user to begin the journey at home and continue either in store, or finish the transfer process at home. It captures more users, empower them and saves precious store rep time.
The app is white labeled and provided either as a customized standalone content transfer app or embedded inside the carrier / retailer / service provider own app. This creates a unique experience for the end user, which stays within the providers branding and digital ecosystem.
Available also as a software library, for more advanced integrations into the carrier / retailer / service provider.
The solution supports both iOS and Android and transfers seamlessly between the two. The setup and transfer process is simple and can be initiated by the average smartphone user.
Security and privacy is key for compliance with regulations and the customers’ expectations. Like all other mce solutions, this solution keeps the end-user’s data secure, does not store it remotely and transfers over a secured medium. This results in an off the shelf secure and GDPR compliant solution. Worry free.
It is integrated into mce’s process engine and used to power buy back, trade-in, upgrade, recycle and repair processes. Reduce costs, improve NPS and capture your clients with all-digital, automated service for your line of business.
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About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.