Following a successful trial in 50 retail locations, mce wins the business with a major Eastern European operator. The operator decided on deploying the mce device care solution across its entire retail estate and integrate mce Retail into its ERP system. The solution will be installed in over 800 stores in the coming weeks.
The solution deployed includes all the base capabilities of mce device care solution including content transfer, diagnostics, health check, and wipe. In addition, mce has provided the operator with custom made device care journeys, enabling increases in direct revenues and NPS.
Once again, mce proved to deliver the best time to market with quick and stable integration framework, custom designed journeys and unparalleled ease of IT deployment.
Salute the customer team for great innovation and a forward-looking view. A wonderful win for both parties.
#wins#win#success#mobilecare#retail#NPS#customerexperience
About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.
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