The parties have successfully launched the mce application within the carrier’s reverse logistics operations. This is added to the long deployed retail and on-device solutions.
Diagnostics from the field, done either on-device with the carrier’s mce powered app or in the retail location using mce’s retail solution is now available in the warehouse.
When the mobile device arrives at the warehouse, the information is translated into action upon receiving mobile devices that were processed in-store.
Warehouse refurbish, recycle and repair operations are optimized, and no action needs to be done twice, thus saving valuable processing times.
This yields faster & more accurate processing in the warehouse and better turnaround time for the carrier’s subscribers.
Yuval Blumental, CEO of mce said:
A great step in adopting mce’s omni-channel solutions. More endpoints implemented with mce’s automation translates to quicker ROI and more saving for our customer.
Using mce on all three touch points allows the carrier to provide smart routing, and optimized journey for mobile devices, with a system wide enforced smart-journey automation.
mce is now working with the carrier on expanding the services to more business programs and to also include the call center for a complete optimization of device remote processing handled by the call center.
mce’s end to end device lifecycle optimization and enforcement solutions yeilds immediate savings, introduces new revenue streams, and improves CSAT and NPS.
About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.