MCE Systems Ltd., a global leader in content transfer and repair/return avoidance for mobile devices, is expanding its presence inthe United Statesto meet carrier and retailer needs for enhanced mobile device customer care at retail outlets. The company now has sales representation in key U.S. regions and has deployed software solutions at hundreds of retail outlets across the country.
“MCE’s software solutions were developed in response to the exponential growth in the smartphone and tablet market and the need for improved customer experience at mobile phone retail outlets,” saidMark VanderHeyden, President MCE Systems Ltd. “Our software processes more than 500,000 transactions each month globally, providing exceptional, in-store services for everything from content personalization to diagnosis and repair of mobile devices.”
MCE Systems brings the next-generation of content transfer for mobile devices at the retail outlet so customers can walk out with their devices working and fully personalized – including setting up desired applications and transferring multimedia content from an old mobile device to the new one, along with standard data transfer such as contacts.
MCE recently deployed its mobile device Content Migration solution at Red Skye Wireless retail stores acrossthe United States. Red Skye Wireless is aMissouri-based company and is an AT&T Exclusive Authorized Dealer with over 160 locations.
“Convenience, speed of transfer and fully functional mobile devices at the point of purchase is important to customers, and MCE Systems delivers on these requirements,” saidTerri MacManus, Director of Purchasing, Red Skye Wireless.
MCE solutions also provide diagnostics and tools to resolve any potential issues with devices, right at the retail outlet. Repair and return avoidance saves carriers and retailers cost and time, and helps the environment by reducing the number of devices destined for landfills.
Following MCE Systems’ U.S. launch at CTIA 2014 (see Wireless Dealer Magazine video interviewhere), the company has expanded its U.S. sales team to meet the growing demand for mobile customer care solutions. MCE will participate in the Competitive Carriers Association (CCA) Global Expo in AtlantaMarch 24-27(visit Booth #10) and VanderHeyden will lead a roundtable discussion at the “Meet the Experts” session onMarch 27.
About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range fromdevice diagnostics and care to trade-in managementwith a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit: www.mce.systems.
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