The Sell More, Serve Smarter Argument forAdopting Applied AI
April 4, 2025 • Technology • AI
The Sell More, Serve Smarter Argument for Adopting Applied AI
For mobile operators, ARPU growth is no longer keeping pace with rising operating expenses (OpEX). OpEx has risen by over 4 percent annually for three years running, while ARPU growth is expected to land somewhere betwee...
How fragmented customer experience counteracts thebenefits of AI
April 2, 2025 • Technology • AI
How fragmented customer experience counteracts the benefits of AI
Most customers prefer omnichannel engagement with their mobile operator, with 59 percent opting for a digital-first approach โ defined as the ability to engage a mobile operator or solve a device-related issue remotely v...
Commercializing the Unexpected: How GenAI Helps Telcos Monetize Customer Interactions
Mobile operators are under constant pressure to maximize customer lifetime value (CLV), and there are three critical levers to pull: improving customer experience, enhancing operational efficiency and increasing monetiza...