Please welcome Omer Levi into the Configuration team
Related Articles
Knowledge is Power: Converting Mobile Device Intelligence into a Unique Acquisition Opportunity
January 23, 2025 • Technology • Blog
Knowledge is Power: Converting Mobile Device Intelligence into a Unique Acquisition Opportunity
The customer base in North America for telecommunications carriers has a dual reality. – While the penetration rate in the U.S. has reached over 120 percent, the Canadian market still shows room for growth. To drive reve...
Making Frontline Representatives More Efficient
Less Time on Service, More Time Selling
January 7, 2025 • Technology • Blog Post
Making Frontline Representatives More Efficient: Less Time on Service, More Time Selling
With steadily declining or stagnant profits over the past 30 years and increasing annual operating expenditures (opex), telecommunications carriers (“telcos”) are faced with a financial tug of war between optimizing for ...
Why Telcos Are Losing Millions in NFF Warranty Claim Costs
December 24, 2024 • Technology • Blog Post
Why Telcos Are Losing Millions in NFF Warranty Claim Costs
Every year, telcos are accruing unnecessary losses to a problem that’s both common and preventable: warranty claims that are no fault found (NFF) or no trouble found (NTF). These are defined as cases where a customer bel...