Insights

28/6/2023 • Reports • Reports

MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle

In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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12/4/2023 • Products • News

MCE fuels AI chatbot performance with real-time device data and intelligence

MCE unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE platform adds a second dimension of search that boosts the performance of AI-powered chatbots.

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