Ubiquitous, But Ready to Deliver?MWC AI for Telco Takeawaysand the Rest of 2025
March 10, 2025 • Technology • Blog Post
Ubiquitous and Exciting, But Ready to Deliver? MWC AI for Telco Takeaways and the Rest of 2025
“Who here hasnโt seen AI at this exhibition yet? Raise your hands,” asked a telco product and technology executive during a speaker session at MWC 2025. The question wasnโt just rhetoricalโit captured the ess...
ย What should mobile operators expect from MWC 2025?
February 21, 2025 • Technology • Blog Post
What should mobile operators expect from MWC 2025?
The telecom industry is undergoing a shift โ from product-focused strategies to customer-focused models that prioritize personalization that meets the interactions across every touchpoint. Customers expect faster resolut...
ย Why Digitization is Essential to a Sell-First, GenAI-Driven Retail Strategy
February 13, 2025 • Technology • Blog Post
[Video] Why Digitization is Essential to a Sell-First, GenAI-Driven Retail Strategy
Mobile operators are seeing increasing customer visit volumes in retail against the backdrop of rising OpEx and a shrinking ratio of employees to 1,000 customers. As they shift to a more sell-first, service less strategy...