MCE continues to innovate and introduces a complete UX makeover to the mce Retail and omnichannel solutions.
mce’s product team has been collecting usage data over the last few years, including usage trends, success rates, UI surveys and processed it together with the business data they have received from our customers. Millions of mobile devices processed through the system gave them a good insight on how to make the solutions better, even more accessible, easy to use, and productive.
Both the R&D and product team spent over 9 months in the re-definition, A/B testing, design and implementation of the new Launchpad.
The Launchpad is the biggest customer experience upgrade introduced to the mce Retail solution in 2019, based on mce’s 3rd gen technology. It serves as a base to the virtually endless list of features available in the mce omni-channel solutions, a key component in mce’s digital transformation package for mobile device lifecycle.
The Launchpad not only brings modern, touch-first design to the mce Retail solutions, it also uses the latest of mce technology:
Fastest device recognition time
Faster UI interaction
Fewer clicks
Faster business process execution
Ability to connect devices wirelessly (without USB cable)
Perform operations with and without a paired device
True omni-channel UX design (Amazing experience in store, web, on-device, tablet, big TV screen, etc.)
More languages supported
Fully brandable by design
Good news, the new Launchpad is already available for immediate deployment for all mceRetail Gen 3 customers. If you’re not yet on Gen 3 (or unsure), you should contact your mce Customer Success Manager now.
Contact [email protected] to learn more.
About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.
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