mce successfully launched a fully integrated solution with a major North American reverse logistics service provider.
The mce intelligent automation solution allows the customer to control and utilize the mce Process Engine and mce’s features in real time at the logistics facility.
The solution retrieves information from the customer’s ERP system that affects the process according to the device details and program’s business rules set by the service provider.
By using the mce process engine layer, the service provider enhanced its business management rules and policies by identifying the connected device and perform only the required activities. This translates to better efficiency, higher device/hour yield and higher accuracy.
mce’s logistics solutions are based on mce’s framework, which allows simple and straightforward integration to control line automation. mce provides various integration methods, all of them are simple. The simple integration hook design has proved to allow minimal integration efforts from the customer and exceptionally fast time to deployment.
Benefits of mce’s integrated intelligent automation:
Fully automated data flow to and from ERP / LMS / CRM system(s).
No more manual update of various systems.
Agile program management.
When a change to a customer program is required, this change is triggered using the ERP system and does not require an mce software update or configuration.
A robotics compatible system.
It allows replacing the human operator in parts or the whole process by robotics.
Eliminate the need to have multiple lines for multiple programs.
Each station can now process all programs without the need to re-sort the devices, introduce different flows to the operator or reconfigure the software.
Intelligent Device based decisions.
Utilizing mce’s ADR module, the system decides which operation(s) to perform on the devices processed.
Information from ERP and CRM systems is automatically populated. Label printouts now include data from CRM and ERP. No manual copy and paste between solutions.
Save time, money and dramatically increase operational efficiency.
About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.