MCE partners with Ozmo to enhance and complete its omni-channel offering. mce’s framework is now integrated with Ozmo’s answer services and allows mce’s customers to immediately enjoy the technical support provided by Ozmo at the call center, online and on-device.
“The partnership with Ozmo builds upon the strength of mce’s framework and provides an enhanced offering to our customers . The two companies have great solutions which become even greater together. This is a clear 1+1 equals 5, with a real win to our mutual customers” said Yuval Blumental, mce’s CEO and co-founder.
The integrated solutions have recently been successfully launched with a major North American carrier and are in trials with several others. Ozmo’s and mce’s clients have experienced immediate, proven value thanks to the enhanced solution with little to no integration effort.
David Catalano, CEO of Ozmo said:
“Ozmo is excited to see the value to our customers being realized through this integrated solution with mce. The combination of mce’s device knowledge with Ozmo’s support answers makes for a truly unique approach to solving consumers’ issues.”
For consumers attempting to resolve issues on their own, the integration between Ozmo’s self-serve answer solution and mce’s on-device mobile device life-cycle and mobile care suites creates an unparalleled self serve experience. The integrated solutions provide a high level of automation and device awareness which in turn increased the already high call deflection rates the Ozmo self-serve solution yields.
For those consumers who do contact support, the integration between Ozmo for Agents, and mce’s Call center module enhances the customer experience in the call center by providing more effective tools to the call center agent. The call center agent saves time by automatically receiving data from the mobile device and can trigger automatic resolutions directly to the mobile device, as well as push support answers directly to the end consumer.
mce is excited with the new opportunities this partnership opens for mce, Ozmo, and the companies’ customers.
Ozmo is a technology company located in Virginia that creates software to solve device and app support at scale. The Ozmo support platform contains a repository of thousands of answers created by mapping every screen of a device or application. These answers are served up across all support channels – from traditional, agent-assisted channels to digital, self-serve channels. The Ozmo support platform assists in over 25 million support interactions each year. To learn more, visit us at ozmo.com.
About MCE Systems:
MCE Systems is the pioneer in mobile device lifecycle management, having created more than $2.5B of shareholder value for operators and their partners since 2005. MCE’s industry-leading solutions simplify operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and care to trade-in management with a price guarantee to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customers issues (e.g., device health, upgrade timing). Over its more than 15 years of experience, MCE Systems has become the trusted solution to Tier-1 operators and their partners. For more information, please visit:www.mce.systems.