THE AI-POWERED DEVICE LIFECYCLE MANAGEMENT PIONEER How are the world’s most innovative operators improving their marginsretentionC-Sat with AI?
The AI-powered Device Lifecycle Management Pioneer
MCE.
Mobilizing better Customer Experiences
Since 2005, MCE has been pioneering technology solutions for the telco industry to help deliver smarter, digital-first customer journeys throughout the device lifecycle to create a competitive edge.
MCE's digital-first DLM (dDLM) empowers digital transformation and accelerates AI-powered value creation
There are billions of smartphones worldwide, so every telco has some sort of device lifecycle management (DLM). However, often it is highly manual, lacks intelligence, disconnected and leads to friction for both consumers and operators. MCE’s dDLM platform onboards a device, turns it into a live data source and intelligently guides the right action at the right time across channels to solve customer issues while driving NPS and margins. This approach builds on three key differentiators:
Intelligence at the customer’s fingertips
Allow users to solve requests on their own while removing lengthy, manual processes like obtaining a guaranteed trade-in price, resolving device-related issues, or determining insurance eligibility for a BYOD device.
Channel consistency & data-driven journeys
Enable customers to experience the same journey across digital, care, and retail channels. You can start at home, continue with care, and finish in store. Every channel has access to the status of any device-related activity performed in any other channel to drive the most efficient resolution.
Device history awareness & behavioral prediction
Device history is available across channels, helping frontline provide seamless support and powering better contextual solutions or offers. These can be further personalized to customer needs by ingesting telco CRM data, such as churn propensity, allowing for proactive and preventive actions based on customer priorities.
We will meet you where you are…
We can design a disruptive digital transformation together from scratch, or simply use our AI-powered-platform capabilities to accelerate a high-priority customer journey, acting as a glue to your legacy systems to overcome siloed journeys and solutions.
Channel Applications
Empowering every channel player through AI-powered dDLM
Ready to implement channel solutions
Because the MCE dDLM platform is channel agnostic and powers any journey with device data, it not only helps mobile operators get more value out of the entire device lifecycle, it also enables virtually any partner in a device-related industry to transform their processes and customer experiences more effectively through AI.
Ready to Transform Device Care?
Device AI: The Future of Device Care Today
MCE’s revolutionary DeviceAI unleashes the device as a data source to power GenAI applications with device-specific data and intelligence. This enables GenAI applications, like a chatbot, to “talk” to the device – turning chatbots into the ultimate digital care agent. Enriched with device data and paired with MCE’s device care app, chatbots can now understand customer’s unique device-related issues, initiate targeted diagnostics, and provide guided tutorials for near total-resolution. With access to the full suite of MCE’s AI-powered platform services, chatbots can even bridge care with commerce by providing contextual alternatives, like a trade-in instead of a repair.
June 2023 Topline Report
Telco NPS is at Risk During the Smartphone Lifecycle
A global study of 23,000 consumers reveals 10 opportunities for mobile operators to boost NPS with digital-first device lifecycle management (dDLM).
We care about your customers
We care about how our technology improves your customer and frontline’s experience. That’s why we regularly research what customer issues are and how our technology can help.
Episode 1
Device Lifecycle Management Explained
Join us for the first instalment of our two-part series on Device Lifecycle Management (DLM).
In this explainer we discuss how optimized DLM benefits operators, and how systematic product lifecycle oversight can maximize the profitability for all types of electronic device.
