Insights

28/1/2025 • Technology • Blog

Proactive Device Care: The Case for Annual Health Checks

With one-third of customers needing device support over a two-year period, telcos face a significant challenge. Each device care interaction represents a potential churn point, as customer satisfaction begins to decline ...
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23/1/2025 • Technology • Blog

Knowledge is Power: Converting Mobile Device Intelligence into a Unique Acquisition Opportunity

The customer base in North America for telecommunications carriers has a dual reality. While the penetration rate in the U.S. has reached over 120 percent, the Canadian market still shows room for growth. To drive revenu...
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7/1/2025 • Technology • Blog Post

Making Frontline Representatives More Efficient: Less Time on Service, More Time Selling

With steadily declining or stagnant profits over the past 30 years and increasing annual operating expenditures (opex), telecommunications carriers (“telcos”) are faced with a financial tug of war between optimizing for ...
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24/12/2024 • Technology • Blog Post

Why Telcos Are Losing Millions in NFF Warranty Claim Costs

Every year, telcos are accruing unnecessary losses to a problem that’s both common and preventable: warranty claims that are no fault found (NFF) or no trouble found (NTF). These are defined as cases where a customer bel...
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22/12/2024 • Technology • Blog Post

Infographic: The Layers of Mobile Device Intelligence and its Wider Impact

Mobile device intelligence plays a key role in a telco understanding the customer and being able to deliver faster, more efficient service, as well as identify new business opportunities. Read through the infographic bel...
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18/12/2024 • Technology • Blog Post

Insurance Attachment in a Shifting Mobile Device Market: The Case for Digitization and Leveraging Device Intelligence

In the current economic climate, consumers are more reluctant to spend more on devices whose prices continue to soar while advances in manufacturing mean devices last longer. In fact, data shows that smartphone sales in ...
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9/12/2024 • Technology • Blog

Greener with Tech: Sourcing Mobile Device Intelligence to More Accurately Manage Second-Hand Inventory and Logistics

The green leaf or recycling icons have become all too familiar symbols of social responsibility consumers on supermarket shelves and the wider public space, as companies fortify their brand image. As companies whose core...
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4/12/2024 • Technology • Blog

Converting Smartphone Intelligence into Mobile Operator Economic Impact

The telecommunications industry is in a tough economic environment, grappling with challenges to increase revenue. Over the last two years, mobile operators in the U.S., UK and Canada are fighting to improve bottom line ...
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19/11/2024 • Partnerships • News

MCE joins AWS ISV Accelerate Partner Program

MCE’s acceptance into the AWS Independent Software Vendor (ISV) Accelerate program expands access for mobile operators to its cutting-edge digital Device Lifecycle Management (dDLM) and AI-powered device journey solution...
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18/11/2024 • Technology • Blog Post

Taking Back Control of the Device Lifecycle: Why Device Intelligence is Critical for Mobile Operators to Transform Customer Experience and Business 

TL;DR: “The secret to business is to know something nobody else knows.” Aristotle Onassis, global shipping magnate and better known as the late Jackie Kennedy’s second husband, once uttered these famous words. Having the...
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30/10/2024 • Appointments • News

MCE Systems appoints Ido Ben-Harosh as CTO to accelerate its AI-led device lifecycle vision for mobile operators

Ben-Harosh, a 17-year veteran of MCE who architected the company’s pioneering dDLM platform, now leads its evolution with innovations in Applied AI to enhance customer personalization and optimize mobile operator operati...
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30/7/2024 • Technology • News

MCE and TELUS Enhance Mobile Klinik Trade-in Experience 

The new Mobile Klinik trade-in experience uses MCE’s end-to-end trade-in solution to bridge on-device diagnostics with a seamless in-store fulfillment and backend integration to offer a connected, digital-first trade-in ...
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