Retail systems have grown organically and are often disconnected from digital-first transformation initiatives, which creates friction for both the customers and the frontline.
Our research shows that 62% phone support customers had to repeat steps when changing channels and 51% of customers must restart for trade-in when starting on the app or web. Key root cause is that solutions are often inconsistent or disconnected.
MCE helps retail organizations overcome these challenges and make retail a driver of digital transformation.Our comprehensive platform provides an end-to-end solution for retail care and trade-in that provides a consistent solution, which is omni-channel by default. It takes out customer and frontline friction, improves retail productivity and customer adoption of digital tools.
Find out more and watch our webinar to learn more about issues and solutions.👉https://bit.ly/3O86rAE