Insights
MCE fuels AI chatbot performance with real-time device data and intelligence
MCE unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE platform adds a second dimension of search that boosts the performance of AI-powered chatbots.
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North American CSM Teams meet for the first time since pandemic
MCE’s CSM Teams from the United States and Canada enjoying their first face-to-face training session since pandemic restrictions were lifted. The session included Almog ben-Harosh, CTO and MCE Co-Founder; Stuart St...
Empower your customers with self grading that is over 99% accurate
The worldwide consumers’ secondary market for used smartphones is growing, and expected to reach a global value of $65 billion by 2024. Self-served AI-enabled device grading from MCE provides customers with the ability t...
Tzom kal to all of our Jewish friends observing Yom Kippur from all at MCE!
Wishing you and your loved ones a meaningful Yom Kippur, and G’mar chatima tovah....
Device Diagnostics allows operators to use data analytics to help them enhance service quality, customer satisfaction, and profitability
Our BI dashboards and data analytic models provide meaningful insight into customer trends and behaviors – allowing interactions to be optimized and monetization opportunities identified via using service transaction dat...
Content Transfer: Part of the device onboarding journeys that drive incremental margin and increase transactional NPS
MCE’s solution delivers an E2E Activation and Upgrade journey that: ✅ Deliver targeted cross and upsell teasers✅Provides “Next-best action” Process Compliance✅Enables efficient determination of BYOD eligibility For more ...