Insights
MCE Topline Report:ย Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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What mobile operators should look for when choosing their mobile device lifecycle management
What mobile operators should look for when choosing their technology partner for mobile device lifecycle management
The telecommunications industry is expected to spend $57 billion on IT in 2025, of which an estimated 30 percent of the budget will be on software. Introducing new SaaS platforms or any digital technologies into the IT s...
Proactive Device Care: The Case for Annual Health Checks
Proactive Device Care: The Case for Annual Health Checks
With one-third of customers needing device support over a two-year period, telcos face a significant challenge. Each device care interaction represents a potential churn point, as customer satisfaction begins to decline ...
Knowledge is Power: Converting Mobile Device Intelligence into a Unique Acquisition Opportunity
Knowledge is Power: Converting Mobile Device Intelligence into a Unique Acquisition Opportunity
The customer base in North America for telecommunications carriers has a dual reality. While the penetration rate in the U.S. has reached over 120 percent, the Canadian market still shows room for growth. To drive revenu...
Greener with Tech:
Sourcing Mobile Device Intelligence to More Accurately Manage Second-Hand Inventory and Logistics
Greener with Tech: Sourcing Mobile Device Intelligence to More Accurately Manage Second-Hand Inventory and Logistics
The green leaf or recycling icons have become all too familiar symbols of social responsibility consumers on supermarket shelves and the wider public space, as companies fortify their brand image. As companies whose core...
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Converting Smartphone Intelligence into
Mobile Operator Economic Impact
Converting Smartphone Intelligence into Mobile Operator Economic Impact
The telecommunications industry is in a tough economic environment, grappling with challenges to increase revenue. Over the last two years, mobile operators in the U.S., UK and Canada are fighting to improve bottom line ...
North American CSM Teams meet for the first time since pandemic
MCE’s CSM Teams from the United States and Canada enjoying their first face-to-face training session since pandemic restrictions were lifted. The session included Almog ben-Harosh, CTO and MCE Co-Founder; Stuart St...
Empower your customers with self grading that is over 99% accurate
The worldwide consumersโ secondary market for used smartphones is growing, and expected to reach a global value of $65 billion by 2024. Self-served AI-enabled device grading from MCE provides customers with the ability t...
Tzom kal to all of our Jewish friends observing Yom Kippur from all at MCE!
Wishing you and your loved ones a meaningful Yom Kippur, and G’mar chatima tovah....
Device Diagnostics allows operators to use data analytics to help them enhance service quality, customer satisfaction, and profitability
Our BI dashboards and data analytic models provide meaningful insight into customer trends and behaviors โ allowing interactions to be optimized and monetization opportunities identified via using service transaction dat...
Content Transfer: Part of the device onboarding journeys that drive incremental margin and increase transactional NPS
MCEโs solution delivers an E2E Activation and Upgrade journey that: โ
Deliver targeted cross and upsell teasersโ
Provides โNext-best actionโ Process Complianceโ
Enables efficient determination of BYOD eligibility For more ...