Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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MCE fuels AI chatbot performance with real-time device data and intelligence
MCE unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE platform adds a second dimension of search that boosts the performance of AI-powered chatbots.
Press Release: Former GM Mobility, IoT, and AI at Microsoft, Jim Hudak, joins MCE’s advisory board
MCE adds proven senior executive to the advisory board to provide partnership development insights MCE Systems Ltd., the global leader in digital Device Lifecycle Management (dDLM) for mobile and IoT devices, announces t...