Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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MCE Systems Announces a Next-Gen Update to Its Content Transfer App
“Our workflows optimize CX, guide upsell opportunities, and help Operators to own the customer relationship to drive repeat engagement and reduce churn,” explained Liran Weiss, CCO and Co-founder of MCE Systems. “We understand the importance of speed to impact, which is why our Content Transfer is built with telco-grade security, privacy, and friction-free IT, for fast and effortless implementation.”
Content Transfer: Part of the device onboarding journeys that drive incremental margin and increase transactional NPS
MCE’s solution delivers an E2E Activation and Upgrade journey that: ✅ Deliver targeted cross and upsell teasers✅Provides “Next-best action” Process Compliance✅Enables efficient determination of BYOD eligibility For more ...