Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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MCE executive team at CES
mce’s executive team will be attending CES this coming January. We will be discussing our success in optimization of trade-in, warranty, insurance, repair and our plans for 2020. Exciting times, if you want to be e...
MCE crosses 400 blood donors!
For five years now, MCE has been running blood drives in our offices. Every four to five months, we clear out a few rooms and create a space for the Magen David Adom crew to set up their equipment and beds. Almost as imp...
MCE now available in 20 languages
MCE expands its global outreach and is now available in 20 languages. Our customers may be speaking different languages, but they all understand that omnichannel device life-cycle means mce, universally. Proud to support...
MCE releases Logistics Wipe machine
MCE introduces a revolution in mobile device wipe automation. Improving the already industry fastest multi-device wiping solution. The new wipe machine is optimized to deliver the fastest and most secure wipe an mce solu...
North American carrier launches novel on-device mobile trade-in services powered by MCE
For the first time, the new service moves mobile phone Trade-Ins out of the stores and into users’ hands MCE, a global provider of mobile device lifecycle solutions announces today it has successfully launched its mobile...
Right to repair legislation may change the landscape of the mobile phone repair market
Lately there have been more and more debates and discussions around the right to repair legislation, now being considered in twenty states in the US [1] . Right-to-Repair legislation would require tech manufacturers to m...
MCE Analytics, upgraded
MCE chooses Splunk (https://www.splunk.com/) to power its BI and data solutions. New reporting system and dashboards are now available for all MCE solutions. mce is happy to announce it has finished the migration of data...
MCE reflow | open source contribution
MCE continues to contribute to the open-source community with its latest release of reflow (https://github.com/mceSystems/reflow). Reflow is an application-flow and UI management library. It provides a set of utilities t...
Safest, fastest and most comprehensive wipe. Guaranteed.
mce’s brand new wipe module has just been certified by ADISA (https://adisa.global/), an industry standard accreditation. The new wipe engine is already included in mce Retail and mce Logistics solutions and featur...
MCE introduces Broken Screen Access
MCE now offers the ability to communicate with mobile devices and tablets that have partially or completely broken screen. Simply connect any Android device to mce’s solutions and with one click, perform all the ne...
Converting frustration to satisfaction, a mobile care case study
Providing support and care in the mobile industry is nothing but pain-free. The competitive landscape created an environment in which end users are less tolerant to issues and more sensitive to costs. They want their pro...
Customer Success Story | Leading Mobile Retailer
A leading European Mobile Retailer has decided to build an omnichannel Device Care solution. The Retailer has implemented the mce solutions across the main channels including an app, the retail estate, and logistics cent...