Insights
MCE 2023 Topline Report: Telco NPS is at Risk During the Smartphone Lifecycle
In 2022 and 2023, 23,000 mobile customers shared their experiences and provided their perspectives on concrete digital-first Device Lifecycle Management applications (dDLM). The results are not only fascinating, but also encouraging for any mobile operators aspiring to improve their device experience.
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Pelephone Israel incorporates MCE’s smartphone diagnostic and repair solutions
MCE’s solution extends cell-phones life cycle and saves in repair costs for Pelephone IsraelIt reduces recurring repairs by over 25% via Same Unit Repair automation and increases customer satisfaction Tel Aviv, Israel – ...
From life cycles to the lives of at-risk youth
“While MCE is well known for being an omnichannel device life cycle solutions boutique that specializes in innovative and disruptive projects, it also serves as a model of exactly how companies should relentlessly ...
mce receives the “Golden Mark” for high standards of quality from SII
The Standards Institution of Israel (SII) granted mce the “Golden Mark” for compliance of management systems to the highest standards of quality. mce complies and holds certifications for four standards: ISO ...
Vodafone Turkey launches Advanced Device Care by MCE and Techpo
NPS surges over-improved levels of service in stores Over 300% increase in Smart Device Care packages sales Tel Aviv, Israel, Istanbul, Turkey – mce Systems Ltd., a global provider of mobile device lifecycle soluti...
Retail Service – From Home
COVID-19 forced retail outlets to close their doors, leaving highly trained staff unemployed during a time where customers consider their mobile devices and service most crucial. mce’s remote care solution originally des...
MCE receives ISO 14001 as part of its commitment to protect the environment
MCE is committed to protecting the environment. Following our removal of disposable cups in the office, we have just received the ISO 14001 certificate as part of our continued efforts for a better tomorrow. Big thank yo...
Retail for COVID
MCE joins the fight to help find a cure for the COVID-19 pandemic with unused retail computers and laptops What is Retail for COVID, and how does it help? MCE has decided to join the forces of good to help find a cure fo...
App and Call Center solution during Coronavirus combat
“Organizations and Companies today, more than ever want to keep their employees and customers safe and sound. Corporations and their customers will avoid any activity or transaction that can prove to put themselves in ha...
mce receives ISO/IEC 27017 cloud security certification
As part of MCE’s commitment to privacy and security, the company just finished its audit for the ISO 27017:2015 (1) cloud security standard and has received the formal accreditation from “The Standards Instit...
MCE is now Privacy Shield framework certified
As part of mce’s commitment to the protection of our customers’ data and their customers’ data, MCE became certified for the Privacy Shield framework (1). MCE is now certified for both the EU-U.S. and S...
MCE is going green(er)
One of mce’s new year’s resolutions was to minimize our environmental footprint and our Operations team has been busy at it. After all, we’re not just helping mobile and IOT devices live longer and bett...
MCE expands partnership with North American carrier from store to distribution center
The parties have successfully launched the mce application within the carrier’s reverse logistics operations. This is added to the long deployed retail and on-device solutions. Diagnostics from the field, done eith...