Device Care is broken. How AI can Fix it.
Join us at MWC 2024 26th– 29th February 2024 at AWS for Telecom, next level to see a live demo of how DeviceAI and GenAI enable digital-first, total resolution device care for Telecom.
MWC 2024 Featured Demo
Telco device care is not working, particularly self-service. Customers don’t know where to go, or how to solve issues quickly. Now, advances in AI, access to real-time device data, and diagnostics are transforming the device care space, giving customers the power they desire to identify and solve problems on their own.
Now, MCE, in partnership with AWS unveils their innovative solution for device care. Come see a live demo of how DeviceAI and GenAI enable digital-first, total resolution device care at AWS for Telecom, next level
Latest Announcements
From Device AI to award winning technology
DeviceAI
Device Care is broken.
How AI can fix it.
MCE’s DeviceAI is transforming the device care space by empowering customers
Vodafone UK
Vodafone Trade-in Digital
Transformation
See how MCE’s dDLM platform is innovating the trade-in value proposition for the UK
MCE Awards
MCE’s Proven Solutions –
7 Product Awards
2023 was a year of awards – spanning digital transformation, to IT implementation
Powering the next generation of Telco Chatbots with DeviceAI
MCE’s dDLM platform leverages a vast pool of ready device intelligence to boost Telco chatbot services. MCE’s DeviceAI utilizes an extensive 18-year data set to transform service bots to more accurately determine repair needs, identify false repair triggers, and provide contextual solutions, all while continuously refining future interactions based on real-time intelligence.
Powering the next generation of Telco Chatbots with DeviceAI
MCE’s dDLM platform leverages a vast pool of ready device intelligence to boost Telco chatbot services. MCE’s DeviceAI utilizes an extensive 18-year data set to transform service bots to more accurately determine repair needs, identify false repair triggers, and provide contextual solutions, all while continuously refining future interactions based on real-time intelligence.
Powering the next generation of Telco Chatbots with DeviceAI
MCE’s dDLM platform leverages a vast pool of ready device intelligence to boost Telco chatbot services. MCE’s DeviceAI utilizes an extensive 18-year data set to transform service bots to more accurately determine repair needs, identify false repair triggers, and provide contextual solutions, all while continuously refining future interactions based on real-time intelligence.
About MCE Systems
MCE’s dDLM platform provides a new way for telcos to deliver a seamless customer experience by putting the power of digital-first technology into the hands their customers and frontline. For device-related set-up, service, and upgrade journeys, the platform onboards a device and guides the right action at the right time across channels solving customer issues, while driving NPS and margins.
About MCE Systems
MCE’s dDLM platform provides a new way for telcos to deliver a seamless customer experience by putting the power of digital-first technology into the hands their customers and frontline. For device-related set-up, service, and upgrade journeys, the platform onboards a device and guides the right action at the right time across channels solving customer issues, while driving NPS and margins.
About MCE Systems
MCE’s dDLM platform provides a new way for telcos to deliver a seamless customer experience by putting the power of digital-first technology into the hands their customers and frontline. For device-related set-up, service, and upgrade journeys, the platform onboards a device and guides the right action at the right time across channels solving customer issues, while driving NPS and margins.
